Xperience PSA - Planned Maintenance

Scheduled Maintenance Report for Xperience

Completed

The scheduled maintenance has been completed. All services are back up and running.

Posted Apr 18, 2025 - 01:46 BST

In progress

Scheduled maintenance is currently in progress. We will provide updates as necessary.

Posted Apr 17, 2025 - 19:00 BST

Scheduled

Between the hours of 19:00 to 03:00 on 17th April 2025, engineers will be performing upgrades to our PSA platform to introduce additional features, functionality, and bug fixes.

Whilst this work takes place, access to the support portals will be temporarily unavailable, once work has been completed the support portal ( https://support.xperience-group.com ) will be unavailable while a backend maintenance routine is run, this can take up to 48hrs to complete but tickets can be still be logged by phone and email.

Customer infrastructure will not be impacted by this maintenance window.

If you have any questions / queries please feel free to contact support: servicedesk@xperience-group.com

Posted Apr 04, 2025 - 13:07 BST

This scheduled maintenance affected: Xperience PSA Platform.