Xperience - Network Status

All Systems Operational

Uptime over the past 90 days. View historical uptime.
Cambridge Cloud Platform Operational
90 days ago
100.0 % uptime
Today
Telehouse East Cloud Platform Operational
90 days ago
100.0 % uptime
Today
Telehouse South Cloud Platform Operational
90 days ago
99.98 % uptime
Today
Xperience PSA Platform Operational
XPRMM Platform Operational
XPControl Platform Operational
Xperience SpamTitan Operational
Support Portal & Helpdesk Services Operational
Security as a Service & Vulnerability Scanning Solutions Operational
London 1 Cloud Platform Operational
London 2 Cloud Platform Operational
London 3 Cloud Platform Operational
London 4 Cloud Platform Operational
DNS Infrastructure Operational
SaaS Services Operational
90 days ago
100.0 % uptime
Today
ACT! Premium Cloud Operational
90 days ago
100.0 % uptime
Today
Microsoft CRM SaaS Services Operational
Sage Virtual Private Servers Operational
SalesLogix SaaS Services Operational
Offsite Backup Services Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Dec 6, 2025

No incidents reported today.

Dec 5, 2025

No incidents reported.

Dec 4, 2025

No incidents reported.

Dec 3, 2025

No incidents reported.

Dec 2, 2025

No incidents reported.

Dec 1, 2025

No incidents reported.

Nov 30, 2025

No incidents reported.

Nov 29, 2025

No incidents reported.

Nov 28, 2025
Issues with Connectivity
Resolved - The reported issue with BT now appears to be fully resolved, and we have had no further reports of connectivity issues so we are closing this incident.
Nov 28, 13:57 GMT
Update - We are getting reports of connectivity for affected BT customers being resolved, but will continue to monitor over the next couple of hours.
Nov 28, 11:22 GMT
Monitoring - We are aware that some customers may be experiencing connectivity issues when accessing their hosted servers. Please be assured that our hosted platform is fully operational and performing as expected.

However, we have received reports of a wider connectivity issue affecting BT customers. If your internet service is provided by BT, or one of the other providers listed below you may be impacted by this external issue.

EE
Plusnet
Sky
TalkTalk
Vodafone
Zen Internet

We will continue to monitor the situation and provide updates as necessary. Thank you for your patience and understanding.
Nov 28, 10:58 GMT
Nov 27, 2025
Xperience PSA - Planned Maintenance
Completed - The scheduled maintenance has been completed.
Nov 27, 22:00 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 27, 20:00 GMT
Scheduled - Between the hours of 20:00-22:00 on 27-11-25 engineers will be performing essential upgrades to our PSA platform to introduce additional features, functionality, and bug fixes.

Whilst this work takes place, access to the support portals will be temporarily unavailable, however tickets can be still be logged by phone and email.

Customer infrastructure will not be impacted by this maintenance window.

If you have any questions / queries please feel free to contact support: servicedesk@xperience-group.com
Nov 21, 10:28 GMT
Nov 26, 2025

No incidents reported.

Nov 25, 2025

No incidents reported.

Nov 24, 2025

No incidents reported.

Nov 23, 2025

No incidents reported.

Nov 22, 2025

No incidents reported.

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