All Systems Operational

Uptime over the past 90 days. View historical uptime.
Cambridge Cloud Platform Operational
90 days ago
100.0 % uptime
Today
Telehouse East Cloud Platform Operational
90 days ago
100.0 % uptime
Today
Telehouse South Cloud Platform Operational
90 days ago
100.0 % uptime
Today
Xperience PSA Platform Operational
90 days ago
100.0 % uptime
Today
XPRMM Platform Operational
90 days ago
100.0 % uptime
Today
XPControl Platform Operational
90 days ago
99.97 % uptime
Today
ACT! Premium Cloud Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Jul 30, 2026

No incidents reported today.

Jul 29, 2026

XPControl Platform - Outage
Resolved - This incident has been resolved.
Jul 29, 17:01 BST
Monitoring - A fix has been implemented and we are monitoring the results.
Jul 29, 16:13 BST
Identified - The issue has been identified and a fix is being implemented.
Jul 29, 16:00 BST
Investigating - An issue with the XPControl platform has been identified and is affecting Remote Control sessions - this has been raised with the platform vendor.

Further updates will be posted here as soon as we receive them.

If you no longer wish to receive these updates, or would like to update your preferences, please visit https://status.xperience-group.com and click 'subscribe to updates'.
Jul 29, 15:39 BST

Jul 28, 2026

No incidents reported.

Jul 27, 2026

No incidents reported.

Jul 26, 2026

No incidents reported.

Jul 25, 2026

No incidents reported.

Jul 24, 2026

No incidents reported.

Jul 23, 2026

No incidents reported.

Jul 22, 2026

No incidents reported.

Jul 21, 2026

Xperience PSA - Planned Maintenance
Completed - The scheduled maintenance has been completed.
Jul 21, 23:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 21, 21:00 BST
Scheduled - Between the hours of 21:00-23:00 on 21/07/26, engineers will be performing essential upgrades to our PSA platform to introduce additional features, functionality, and bug fixes.

Whilst this work takes place, access to the support portal will be temporarily unavailable, however tickets can be still be logged by phone and email etc.

Customer infrastructure will not be impacted by this maintenance window.

If you have any questions / queries please feel free to contact support: servicedesk@xperience-group.com.

If you no longer wish to receive these updates, or would like to update your preferences, please visit https://status.xperience-group.com and click 'subscribe to updates'.
Jul 15, 16:31 BST

Jul 20, 2026

No incidents reported.

Jul 19, 2026

No incidents reported.

Jul 18, 2026

No incidents reported.

Jul 17, 2026

No incidents reported.

Jul 16, 2026

Cambridge Cloud Platform - Planned Maintenance
Completed - The scheduled maintenance has been completed.
Jul 16, 17:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 16, 15:00 BST
Scheduled - Scheduled Start: 16/07/26 15:00
Scheduled End: 16/07/26 17:00

Following a fault identified within the Cambridge Datacentre's UPS infrastructure, we will be installing a temporary UPS to provide additional power resilience for our Cambridge Private Hosting Platform whilst remedial works are completed.

No service interruption is expected during this maintenance activity. The work is being undertaken as a precautionary measure to enhance service resilience.
This maintenance only applies to services hosted on our Cambridge Private Hosting Platform. No other hosted services or platforms are affected by this activity.

Expected Impact: No customer impact anticipated.

We will provide updates via this status page should any issues arise during the maintenance window.
Jul 16, 09:55 BST
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