On Friday August 2nd between the hours of 20:00-08:00 our engineering team and several key hardware vendors will be performing essential hardware & software upgrades on our London 1 & London 2 cloud platforms to increase/improve capacity, performance and resilience.
Prior to this work taking place, please ensure that users save their work and disconnect from their Citrix/RDP sessions as services delivered from this location (customer services, patch management, backup services etc.) will be unavailable on one or more occasions.
To ensure that this work is completed as quickly and efficiently as possible whilst also ensuring that each and every customer server is operating as expected at the end of the maintenance window, out of hours support will be available through our online support portal (https://support.xperience-group.com) and by email at support@xperience-group.com. Should you have any queries, please contact our technical helpdesk or your account manager for further assistance.
Posted on
Jul 22, 12:49 BST
Resolved -
We're pleased to confirm that this issue has been resolved. Our engineering team have replaced the impacted node and Hypervisor 12 returned to service.
Jul 19, 17:17 BST
Update -
The automated failover process has completed and all customer servers have booted however please allow a few minutes for all server-specific services to start. Should you experience any issues or require the assistance of our engineering team, please contact us at support@xperience-group.com.
Jul 19, 17:12 BST
Monitoring -
Our network operations team are continuing to monitor the automated recovery process. All services and impacted devices originally hosted by Hypervisor 12 are expected to be online within the next couple of minutes.
Jul 19, 17:03 BST
Investigating -
Our engineering team are currently investigating the failure of Hypervisor 12 in London 2. Customer servers that were hosted on this Hypervisor are currently in the process of automatically failing over to alternative machines. Impacted servers will be available within the next couple of minutes once they complete the boot process.
Jul 19, 16:57 BST