Xperience - Network Status

All Systems Operational

Uptime over the past 90 days. View historical uptime.
Cambridge Cloud Platform Operational
90 days ago
100.0 % uptime
Today
Telehouse East Cloud Platform Operational
90 days ago
100.0 % uptime
Today
Telehouse South Cloud Platform Operational
90 days ago
100.0 % uptime
Today
Xperience PSA Platform Operational
90 days ago
100.0 % uptime
Today
XPRMM Platform Operational
90 days ago
100.0 % uptime
Today
XPControl Platform Operational
90 days ago
99.97 % uptime
Today
ACT! Premium Cloud Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance

Telehouse South Cloud Platform - Planned Maintenance (3 of 3) Jul 9, 2026 20:00 - Jul 10, 2026 00:00 BST

Between 20:00 and 00:00 on 09/07/26, our engineers will be carrying out planned maintenance on the Telehouse South (THS) hosting platform, which supports a portion of our hosted infrastructure.

We do not anticipate any significant service impact, and all work will be carried out in a controlled manner to minimise disruption.

We will provide updates via this status page should any unexpected issues arise.

If you have any questions, please do not hesitate to contact our support team: servicedesk@xperience-group.com.

If you no longer wish to receive these updates, or would like to update your preferences, please visit https://status.xperience-group.com and click 'subscribe to updates'.
Posted on Jul 06, 2026 - 16:10 BST
Jul 9, 2026
Telehouse South Cloud Platform - Planned Maintenance (2 of 3)
Completed - The scheduled maintenance has been completed.
Jul 9, 00:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 8, 20:01 BST
Scheduled - Between 20:00 and 00:00 on 08/07/26, our engineers will be carrying out planned maintenance on the Telehouse South (THS) hosting platform, which supports a portion of our hosted infrastructure.

We do not anticipate any significant service impact, and all work will be carried out in a controlled manner to minimise disruption.

We will provide updates via this status page should any unexpected issues arise.

If you have any questions, please do not hesitate to contact our support team: servicedesk@xperience-group.com.

If you no longer wish to receive these updates, or would like to update your preferences, please visit https://status.xperience-group.com and click 'subscribe to updates'.
Jul 6, 16:10 BST
Jul 8, 2026
Telehouse East Network - Planned Maintenance
Completed - The scheduled maintenance has been completed.
Jul 8, 21:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 8, 20:00 BST
Scheduled - Between 20:00 and 21:00 on 08/07/2026, our NOC engineers will be carrying out routine maintenance on the highly available network infrastructure within the Telehouse East (THE) datacentre.

During this maintenance window, customers hosted within THE may experience brief interruptions to network connectivity as traffic is gracefully failed over between redundant firewall infrastructure.

No impact to customers Co-Lo servers or virtual machines is expected.

If you have any questions or concerns, please speak to the Xperience Service Desk, or email support@xperience-group.com.

If you no longer wish to receive these updates, or would like to update your preferences, please visit https://status.xperience-group.com and click 'subscribe to updates'.
Jul 2, 16:09 BST
Telehouse South Cloud Platform - Planned Maintenance (1 of 3)
Completed - The scheduled maintenance has been completed.
Jul 8, 00:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 7, 20:00 BST
Scheduled - Between 20:00 and 00:00 on 07/07/2026, our engineers will be carrying out planned maintenance on the Telehouse South (THS) hosting platform, which supports a portion of our hosted infrastructure.

We do not anticipate any significant service impact, and all work will be carried out in a controlled manner to minimise disruption.

We will provide updates via this status page should any unexpected issues arise.

If you have any questions, please do not hesitate to contact our support team: servicedesk@xperience-group.com.

If you no longer wish to receive these updates, or would like to update your preferences, please visit https://status.xperience-group.com and click 'subscribe to updates'.
Jul 6, 16:10 BST
Jul 7, 2026
Jul 6, 2026

No incidents reported.

Jul 5, 2026

No incidents reported.

Jul 4, 2026

No incidents reported.

Jul 3, 2026
Routine Maintenance - ACTSAAS
Completed - The scheduled maintenance has been completed.
Jul 3, 01:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 2, 21:00 BST
Scheduled - Between the hours of 21:00 and 01:00 on 02, July, 2026 engineers will be performing routine upgrades on our ACTSAAS platform. Whilst this work takes place, services will be temporarily unavailable on one or more occasions.

If you no longer wish to receive these updates, or would like to update your preferences, please visit https://status.xperience-group.com and click 'subscribe to updates'.
Jun 25, 10:13 BST
Jul 2, 2026
Telehouse South Cloud Platform - Emergency Maintenance
Completed - The scheduled maintenance has been completed.
Jul 2, 23:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 2, 21:00 BST
Scheduled - Between 21:00 and 23:00 on 02/07/2026, our NOC engineers will be carrying out emergency maintenance on the Telehouse South (THS) hosting platform to address a hardware fault.

The affected node is not currently hosting any customer workloads, and therefore no service impact is expected as a result of this work.

We will continue to monitor the platform throughout the maintenance window and will provide updates if required.

If you have any questions, please do not hesitate to contact our support team: servicedesk@xperience-group.com.

If you no longer wish to receive these updates, or would like to update your preferences, please visit https://status.xperience-group.com and click 'subscribe to updates'.
Jul 2, 12:06 BST
Jul 1, 2026
Xperience Cloud Platform - Performance Degradation
Resolved - Further monitoring has revealed no further issues with the platform, so this incident is now resolved.
Jul 1, 12:05 BST
Monitoring - All workloads have been migrated from the affected node to alternative platform resources, and we are monitoring the overall platform performance closely.

Another update will be provided within the the next 60mins.
Jul 1, 11:07 BST
Identified - We have identified elevated performance latency on a single infrastructure node within our hosting platform, which is affecting a subset of hosted services.

To mitigate customer impact and maintain overall platform stability, we are proactively migrating workloads from the affected node to alternative platform resources.

Customers hosted on the affected infrastructure may experience periods of reduced performance while this activity is completed.

Our engineers are closely monitoring the platform and will provide a further update once the migration activity has been completed.
Jul 1, 10:07 BST
Jun 30, 2026

No incidents reported.

Jun 29, 2026

No incidents reported.

Jun 28, 2026
Telehouse East Cloud Platform - Planned Maintenance
Completed - The scheduled maintenance has been completed.
Jun 28, 00:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 27, 18:00 BST
Scheduled - Between 18:00 and 00:00 on 27/06/26, our engineers will be carrying out planned maintenance on the Telehouse East (THE) hosting platform, which supports a portion of your server infrastructure.

During this window, minor and intermittent connectivity disruptions may occur as virtual resources are migrated between hosts. However, we do not anticipate any significant impact to services.

If you have any questions, please do not hesitate to contact our support team: servicedesk@xperience-group.com.

If you no longer wish to receive these updates, or would like to update your preferences, please visit https://status.xperience-group.com and click 'subscribe to updates'.
Jun 22, 11:11 BST
Jun 27, 2026
Telehouse East Cloud Platform - Planned Maintenance
Completed - The scheduled maintenance has been completed.
Jun 27, 01:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 26, 20:30 BST
Scheduled - Between 20:30 and 00:00 on 26/06/26, our engineers will be carrying out planned maintenance on the Telehouse East (THE) hosting platform, which supports a portion of your server infrastructure.

During this window, minor and intermittent connectivity disruptions may occur as virtual resources are migrated between hosts. However, we do not anticipate any significant impact to services.

If you have any questions, please do not hesitate to contact our support team: servicedesk@xperience-group.com.

If you no longer wish to receive these updates, or would like to update your preferences, please visit https://status.xperience-group.com and click 'subscribe to updates'.
Jun 22, 11:10 BST
Jun 26, 2026
Jun 25, 2026

No incidents reported.

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