Xperience - Network Status

All Systems Operational

Uptime over the past 90 days. View historical uptime.
Xperience PSA Platform ? Operational
90 days ago
100.0 % uptime
Today
Xperience SpamTitan ? Operational
90 days ago
100.0 % uptime
Today
Cambridge Cloud Platform ? Operational
90 days ago
99.98 % uptime
Today
Meridian Cloud Platform ? Operational
90 days ago
99.98 % uptime
Today
Telehouse South Cloud Platform ? Operational
90 days ago
99.98 % uptime
Today
Telehouse East Cloud Platform ? Operational
90 days ago
100.0 % uptime
Today
Support Portal & Helpdesk Services ? Operational
Patch Management & Network Monitoring Services Operational
Security as a Service & Vulnerability Scanning Solutions Operational
London 1 Cloud Platform ? Operational
London 2 Cloud Platform ? Operational
London 3 Cloud Platform ? Operational
London 4 Cloud Platform ? Operational
Belfast Cloud Platform ? Operational
DNS Infrastructure ? Operational
SaaS Services Operational
90 days ago
100.0 % uptime
Today
ACT! Premium Cloud Operational
90 days ago
100.0 % uptime
Today
Microsoft CRM SaaS Services Operational
Sage Virtual Private Servers Operational
SalesLogix SaaS Services Operational
Offsite Backup Services Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Apr 23, 2025

No incidents reported today.

Apr 22, 2025

No incidents reported.

Apr 21, 2025

No incidents reported.

Apr 20, 2025

No incidents reported.

Apr 19, 2025

No incidents reported.

Apr 18, 2025
Xperience PSA - Planned Maintenance
Completed - The scheduled maintenance has been completed. All services are back up and running.
Apr 18, 01:46 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 17, 19:00 BST
Scheduled - Between the hours of 19:00 to 03:00 on 17th April 2025, engineers will be performing upgrades to our PSA platform to introduce additional features, functionality, and bug fixes.

Whilst this work takes place, access to the support portals will be temporarily unavailable, once work has been completed the support portal ( https://support.xperience-group.com ) will be unavailable while a backend maintenance routine is run, this can take up to 48hrs to complete but tickets can be still be logged by phone and email.

Customer infrastructure will not be impacted by this maintenance window.

If you have any questions / queries please feel free to contact support: servicedesk@xperience-group.com
Apr 4, 13:07 BST
Apr 17, 2025
Cloud Platform - Connectivity Issues
Resolved - This incident has now been resolved.
Apr 17, 11:28 BST
Monitoring - Working with our upstream provider they have identified a routing issue, a fix has been put in place and we are now monitoring the situation, we will post another update within the hour.
Apr 17, 10:30 BST
Update - We are still investigating the issue and working with our upstream provider to identify the issue.
Apr 17, 09:14 BST
Investigating - We are investigating an issue which is currently impacting our [Cambridge/Meridian/Telehouse South] Cloud Platform, and causing intermittent connectivity issues

Our engineers are investigating the issue and an update will be provided within the next 60 mins.
Apr 17, 08:45 BST
Apr 16, 2025

No incidents reported.

Apr 15, 2025

No incidents reported.

Apr 14, 2025

No incidents reported.

Apr 13, 2025

No incidents reported.

Apr 12, 2025

No incidents reported.

Apr 11, 2025

No incidents reported.

Apr 10, 2025

No incidents reported.

Apr 9, 2025

No incidents reported.

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