All Systems Operational

Cambridge Cloud Platform Operational
Telehouse East Cloud Platform Operational
Telehouse South Cloud Platform Operational
Xperience PSA Platform Operational
XPRMM Platform Operational
XPControl Platform Operational
ACT! Premium Cloud Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

Scheduled Maintenance

Telehouse East Cloud Platform - Planned Maintenance - Part 1 of 3 Oct 2, 2026 20:00 - Oct 3, 2026 00:00 BST

Between 20:00 and 00:00 on 02/10/2026, our engineers will be performing planned maintenance on the Telehouse East (THE) hosting platform as part of our ongoing programme of infrastructure improvements.

Whilst services are expected to remain available throughout the maintenance window, there may be brief periods of intermittent connectivity as workloads are migrated between hosts. We expect any impact to be minimal and no significant service interruption is anticipated.

If you have any questions regarding this maintenance, please contact our Service Desk at servicedesk@xperience-group.com.

To manage your notification preferences or unsubscribe from future updates, please visit the Status Page and select Subscribe to Updates.

Posted on Sep 25, 2026 - 15:35 BST

Telehouse East Cloud Platform - Planned Maintenance - Part 2 of 3 Oct 3, 2026 20:00 - Oct 4, 2026 00:00 BST

Between 20:00 and 00:00 on 03/10/2026, our engineers will be performing planned maintenance on the Telehouse East (THE) hosting platform as part of our ongoing programme of infrastructure improvements.

Whilst services are expected to remain available throughout the maintenance window, there may be brief periods of intermittent connectivity as workloads are migrated between hosts. We expect any impact to be minimal and no significant service interruption is anticipated.

If you have any questions regarding this maintenance, please contact our Service Desk at servicedesk@xperience-group.com.

To manage your notification preferences or unsubscribe from future updates, please visit the Status Page and select Subscribe to Updates.

Posted on Sep 25, 2026 - 15:37 BST

Telehouse East Cloud Platform - Planned Maintenance - Part 3 of 3 Oct 4, 2026 20:00 - Oct 5, 2026 00:00 BST

Between 20:00 and 00:00 on 04/10/2026, our engineers will be performing planned maintenance on the Telehouse East (THE) hosting platform as part of our ongoing programme of infrastructure improvements.

Whilst services are expected to remain available throughout the maintenance window, there may be brief periods of intermittent connectivity as workloads are migrated between hosts. We expect any impact to be minimal and no significant service interruption is anticipated.

If you have any questions regarding this maintenance, please contact our Service Desk at servicedesk@xperience-group.com.

To manage your notification preferences or unsubscribe from future updates, please visit the Status Page and select Subscribe to Updates.

Posted on Sep 25, 2026 - 15:38 BST

Sep 25, 2026

No incidents reported today.

Sep 24, 2026

No incidents reported.

Sep 23, 2026

Completed - The scheduled maintenance has been completed.
Sep 23, 00:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 22, 21:00 BST
Scheduled - Between 21:00-00:00 on 22/09/26, NOC engineers will be carrying out upgrades on our highly available network infrastructure in the Telehouse South Datacentre.

This work forms part of our ongoing programme of infrastructure improvements and resilience enhancements, helping to maintain the security, performance and reliability of our hosted services.

During the maintenance window, brief interruptions to network connectivity and associated hosted services may occur while the changes are implemented and validated.

Whilst significant disruption is not anticipated, services should be considered at risk for the duration of the maintenance window.

If you have any questions or concerns, please contact the Xperience Service Desk or email support@xperience-group.com.

If you would like to manage your notification preferences, please visit the Status Page and select Subscribe to Updates.

Sep 11, 09:03 BST

Sep 22, 2026

Sep 21, 2026

No incidents reported.

Sep 20, 2026

No incidents reported.

Sep 19, 2026

Completed - The scheduled maintenance has been completed.
Sep 19, 00:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 18, 19:00 BST
Scheduled - Between 19:00 and 00:00 on 18/09/26, our engineers will be carrying out planned maintenance on the Cambridge (CBG) hosting platform, which supports a portion of your server infrastructure.

During this window, minor and intermittent connectivity disruptions may occur as virtual resources are migrated between hosts. However, we do not anticipate any significant impact to services.

If you have any questions, please do not hesitate to contact our support team: servicedesk@xperience-group.com

If you no longer wish to receive these updates, or would like to update your preferences, please visit https://status.xperience-group.com and click 'subscribe to updates'.

Sep 17, 12:57 BST

Sep 18, 2026

Sep 17, 2026

No incidents reported.

Sep 16, 2026

No incidents reported.

Sep 15, 2026

No incidents reported.

Sep 14, 2026

No incidents reported.

Sep 13, 2026

No incidents reported.

Sep 12, 2026

No incidents reported.

Sep 11, 2026

No incidents reported.