Xperience - Network Status
All Systems Operational
Support Portal & Helpdesk Services ? Operational
Patch Management & Network Monitoring Services Operational
Security as a Service & Vulnerability Scanning Solutions Operational
London 1 Cloud Platform ? Operational
London 2 Cloud Platform ? Operational
London 3 Cloud Platform ? Operational
Belfast Cloud Platform ? Operational
DNS Infrastructure ? Operational
SaaS Services Operational
ACT! Premium Cloud Operational
Microsoft CRM SaaS Services Operational
Sage Virtual Private Servers Operational
SalesLogix SaaS Services Operational
Offsite Backup Services Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Jun 5, 2020

No incidents reported today.

Jun 4, 2020
Completed - The scheduled maintenance has been completed.
Jun 4, 21:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 4, 10:31 BST
Scheduled - Between the hours of 10:00-21:00 on June 4th, our engineering team will be performing routine maintenance on part of our our bare metal server estate to facilitate hardware upgrades. Whilst this work is being carried out, our patch management (https://central.xperience-group.com) and vulnerability management portals will be unavailable on one or more occasions. No other services or customer servers will be impacted by this work. Should you have any queries, please contact our technical helpdesk at https://support.xperience-group.com.
Jun 4, 09:21 BST
Jun 3, 2020

No incidents reported.

Jun 2, 2020
Completed - The scheduled maintenance has been completed.
Jun 2, 14:30 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 2, 14:01 BST
Scheduled - Between the hours of 14:00-14:30, our engineering team will be performing essential upgrades on our Patch Management Web Portal (https://central.xperience-group.com). Whilst this work is being carried out, Patch Management services will be unavailable for up to 30 minutes. Customer servers/hosted applications will not be impacted.
Jun 2, 13:24 BST
Jun 1, 2020

No incidents reported.

May 31, 2020

No incidents reported.

May 30, 2020

No incidents reported.

May 29, 2020
Completed - The scheduled maintenance has been completed.
May 29, 18:47 BST
Update - Due to hardware delivery delays, this maintenance window has been extended to 21:00.
May 29, 14:05 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 29, 09:00 BST
Scheduled - Between the hours of 09:00-17:00 on May 29th, our engineering team will be performing routine maintenance on part of our our bare metal server estate to facilitate hardware upgrades. Whilst this work is being carried out, our patch management (https://central.xperience-group.com) and vulnerability management portals will be unavailable for up to 90 minutes. No other services or customer servers will be impacted by this work. Should you have any queries, please contact our technical helpdesk at https://support.xperience-group.com.
May 27, 15:21 BST
Completed - The scheduled maintenance has been completed.
May 29, 14:03 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 29, 09:00 BST
Scheduled - On Friday May 29th between the hours of 09:00-17:00 our engineering team will be performing routine hardware maintenance on our Veeam Backup storage infrastructure in London 2. Whilst this work is taking place, some Veeam Backup services (Cloud Connect, Offsite Backup Jobs, Office 365 etc) will be unavailable for our Northern Ireland based customers for up to 1 hour. No other services, including customer servers, will be impacted whilst this work is taking place.
May 26, 10:03 BST
May 28, 2020
Completed - The scheduled maintenance has been completed.
May 28, 23:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 28, 21:00 BST
Scheduled - Between the hours of 21:00-23:00 on May 28th, our engineering team will be performing maintenance on Hypervisor 5 to facilitate a memory (RAM) replacement. Whilst this work is being carried out, customer servers hosted on this Hypervisor will experience a brief interruption to services whilst they're migrated to alternative hosts. Should you have any queries about this work, please contact our technical helpdesk at https://support.xperience-group.com.
May 26, 09:56 BST
May 27, 2020
Completed - The scheduled maintenance has been completed.
May 27, 11:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 27, 09:00 BST
Scheduled - Between the hours of 09:00-11:00 on Wednesday May 27th, our engineering team will be performing essential maintenance on our Patch Management Web Portal (https://central.xperience-group.com). Whilst this work is being carried out, Patch Management services will be unavailable on one or more occasions. Customer servers/hosted applications will not be impacted.
May 26, 09:34 BST
May 26, 2020

No incidents reported.

May 25, 2020

No incidents reported.

May 24, 2020

No incidents reported.

May 23, 2020

No incidents reported.

May 22, 2020
Completed - The scheduled maintenance has been completed.
May 22, 17:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 22, 09:30 BST
Scheduled - Between the hours of 09:30-17:00 on Friday May 22nd, our engineering team will be performing essential maintenance on our Patch Management Web Portal (https://central.xperience-group.com). Whilst this work is being carried out, Patch Management services will be unavailable on one or more occasions. Customer servers/hosted applications will not be impacted.
May 21, 09:11 BST