Xperience - Network Status

All Systems Operational

Cambridge Cloud Platform Operational
90 days ago
100.0 % uptime
Today
Telehouse East Cloud Platform Operational
90 days ago
100.0 % uptime
Today
Telehouse South Cloud Platform Operational
90 days ago
99.85 % uptime
Today
Xperience PSA Platform Operational
90 days ago
100.0 % uptime
Today
XPRMM Platform Operational
90 days ago
100.0 % uptime
Today
XPControl Platform Operational
90 days ago
99.97 % uptime
Today
ACT! Premium Cloud Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

Scheduled Maintenance

Xperience PSA - Planned Maintenance Aug 28, 2026 20:00 - Aug 30, 2026 20:00 BST

Between the hours of 20:00-20:00 on Friday 28th August 2026 to Sunday 30th August 2026, engineers will be performing essential upgrades to our PSA platform to introduce additional features, functionality, and bug fixes.

Whilst this work takes place, access to the support portal will be temporarily unavailable, however tickets can be still be logged by phone and email etc.

Customer infrastructure will not be impacted by this maintenance window.

If you have any questions / queries please feel free to contact support: servicedesk@xperience-group.com.

If you no longer wish to receive these updates, or would like to update your preferences, please visit https://status.xperience-group.com and click 'subscribe to updates'.

Posted on Aug 24, 2026 - 11:11 BST

Aug 24, 2026

No incidents reported today.

Aug 23, 2026

Completed - The scheduled maintenance has been completed.
Aug 23, 00:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 22, 20:00 BST
Scheduled - Between 20:00 and 00:00 on 22/08/26, our engineers will be carrying out planned maintenance on the Telehouse East (THE) hosting platform, which supports a portion of your server infrastructure.

During this window, minor and intermittent connectivity disruptions may occur as virtual resources are migrated between hosts. However, we do not anticipate any significant impact to services.

If you have any questions, please do not hesitate to contact our support team: servicedesk@xperience-group.com.

If you no longer wish to receive these updates, or would like to update your preferences, please visit https://status.xperience-group.com and click 'subscribe to updates'.

Aug 18, 14:57 BST

Aug 22, 2026

Completed - The scheduled maintenance has been completed.
Aug 22, 00:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 21, 20:00 BST
Scheduled - Between 20:00 and 00:00 on 21/08/26, our engineers will be carrying out planned maintenance on the Telehouse East (THE) hosting platform, which supports a portion of your server infrastructure.

During this window, minor and intermittent connectivity disruptions may occur as virtual resources are migrated between hosts. However, we do not anticipate any significant impact to services.

If you have any questions, please do not hesitate to contact our support team: servicedesk@xperience-group.com.

If you no longer wish to receive these updates, or would like to update your preferences, please visit https://status.xperience-group.com and click 'subscribe to updates'.

Aug 18, 14:56 BST

Aug 21, 2026

Aug 20, 2026

No incidents reported.

Aug 19, 2026

No incidents reported.

Aug 18, 2026

No incidents reported.

Aug 17, 2026

Completed - The scheduled maintenance has been completed.
Aug 17, 00:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 16, 20:00 BST
Scheduled - Between 20:00 and 00:00 on 16/08/26, our engineers will be carrying out planned maintenance on the Telehouse South (THS) hosting platform, which supports a portion of our hosted infrastructure.

We do not anticipate any significant service impact, and all work will be carried out in a controlled manner to minimise disruption.

We will provide updates via this status page should any unexpected issues arise.

If you have any questions, please do not hesitate to contact our support team: servicedesk@xperience-group.com.

If you no longer wish to receive these updates, or would like to update your preferences, please visit https://status.xperience-group.com and click 'subscribe to updates'.

Aug 11, 16:12 BST

Aug 16, 2026

Completed - The scheduled maintenance has been completed.
Aug 16, 00:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 15, 20:00 BST
Scheduled - Between 20:00 and 00:00 on 15/08/26, our engineers will be carrying out planned maintenance on the Telehouse South (THS) hosting platform, which supports a portion of our hosted infrastructure.

We do not anticipate any significant service impact, and all work will be carried out in a controlled manner to minimise disruption.

We will provide updates via this status page should any unexpected issues arise.

If you have any questions, please do not hesitate to contact our support team: servicedesk@xperience-group.com.

If you no longer wish to receive these updates, or would like to update your preferences, please visit https://status.xperience-group.com and click 'subscribe to updates'.

Aug 11, 16:11 BST

Aug 15, 2026

Completed - The scheduled maintenance has been completed.
Aug 15, 00:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 14, 20:00 BST
Scheduled - Between 20:00 and 00:00 on 14/08/26, our engineers will be carrying out planned maintenance on the Telehouse South (THS) hosting platform, which supports a portion of our hosted infrastructure.

We do not anticipate any significant service impact, and all work will be carried out in a controlled manner to minimise disruption.

We will provide updates via this status page should any unexpected issues arise.

If you have any questions, please do not hesitate to contact our support team: servicedesk@xperience-group.com.

If you no longer wish to receive these updates, or would like to update your preferences, please visit https://status.xperience-group.com and click 'subscribe to updates'.

Aug 11, 16:09 BST

Aug 14, 2026

Aug 13, 2026

No incidents reported.

Aug 12, 2026

No incidents reported.

Aug 11, 2026

No incidents reported.

Aug 10, 2026

No incidents reported.