In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 13, 2026 - 20:00 GMT
Nov 13, 2026 - 20:00 GMT
Scheduled - Between 20:00 and 00:00 on 13/11/2026, our engineers will be performing planned maintenance on the Telehouse South (THS) hosting platform as part of our ongoing programme of infrastructure improvements.
Whilst services are expected to remain available throughout the maintenance window, there may be brief periods of intermittent connectivity as workloads are migrated between hosts. We expect any impact to be minimal and no significant service interruption is anticipated.
If you have any questions regarding this maintenance, please contact our Service Desk at servicedesk@xperience-group.com.
Nov 13, 2026 20:00 - Nov 14, 2026 00:00 GMT
Whilst services are expected to remain available throughout the maintenance window, there may be brief periods of intermittent connectivity as workloads are migrated between hosts. We expect any impact to be minimal and no significant service interruption is anticipated.
If you have any questions regarding this maintenance, please contact our Service Desk at servicedesk@xperience-group.com.
Nov 13, 2026 20:00 - Nov 14, 2026 00:00 GMT
Update - Current Status: From Microsoft
We're observing sustained improvements in service availability as recovery progresses across affected Microsoft 365 services. While service functionality continues to improve, some users may still experience intermittent connectivity issues or delayed email delivery.
Our efforts are increasingly focused on resolving the remaining issues and restoring consistent service for all affected users. We're validating recovery across different connection methods and monitoring service stability to confirm that improvements are sustained.
At this time, we have no evidence of malicious activity associated with this incident. We will continue to treat this with urgency until full mitigation, and we will share a full Post-Incident Report with root cause and defense-in-depth actions after mitigation is complete.
Nov 13, 2026 - 15:45 GMT
We're observing sustained improvements in service availability as recovery progresses across affected Microsoft 365 services. While service functionality continues to improve, some users may still experience intermittent connectivity issues or delayed email delivery.
Our efforts are increasingly focused on resolving the remaining issues and restoring consistent service for all affected users. We're validating recovery across different connection methods and monitoring service stability to confirm that improvements are sustained.
At this time, we have no evidence of malicious activity associated with this incident. We will continue to treat this with urgency until full mitigation, and we will share a full Post-Incident Report with root cause and defense-in-depth actions after mitigation is complete.
Nov 13, 2026 - 15:45 GMT
Update - Current Status: From Microsoft
We're continuing to see improvements in service availability, with email queues significantly reduced and approaching normal levels. Some users may still experience intermittent access issues or delayed email delivery as recovery continues.
We've implemented additional mitigation measures and are restoring the remaining affected infrastructure while investigating residual service issues. We're closely monitoring service health and validating recovery across affected connection methods to ensure sustained service stability.
At this time, we have no evidence of malicious activity associated with this incident. We will continue to treat this with urgency until full mitigation, and we will share a full Post-Incident Report with root cause and defense-in-depth actions after mitigation is complete.
Nov 13, 2026 - 14:15 GMT
We're continuing to see improvements in service availability, with email queues significantly reduced and approaching normal levels. Some users may still experience intermittent access issues or delayed email delivery as recovery continues.
We've implemented additional mitigation measures and are restoring the remaining affected infrastructure while investigating residual service issues. We're closely monitoring service health and validating recovery across affected connection methods to ensure sustained service stability.
At this time, we have no evidence of malicious activity associated with this incident. We will continue to treat this with urgency until full mitigation, and we will share a full Post-Incident Report with root cause and defense-in-depth actions after mitigation is complete.
Nov 13, 2026 - 14:15 GMT
Update - Current Status: From Microsoft
We're seeing continued recovery progress across affected regions, with broader improvements now observed in North America and sustained improvements across much of Europe. We're also seeing encouraging recovery signals in Asia Pacific, although some users may continue to experience intermittent access issues or delayed email delivery as mitigation progresses across the remaining affected infrastructure.
Our focus remains on stabilizing recovered infrastructure, completing mitigation in the remaining impacted areas, and reducing delayed email queues and backlogs. We're closely monitoring service consistency and validating recovery across different connection methods as we work toward full mitigation.
At this time, we have no evidence of malicious activity associated with this incident. We will continue to treat this with urgency until full mitigation, and we will share a full Post-Incident Report with root cause and defense-in-depth actions after mitigation is complete.
Nov 13, 2026 - 13:10 GMT
We're seeing continued recovery progress across affected regions, with broader improvements now observed in North America and sustained improvements across much of Europe. We're also seeing encouraging recovery signals in Asia Pacific, although some users may continue to experience intermittent access issues or delayed email delivery as mitigation progresses across the remaining affected infrastructure.
Our focus remains on stabilizing recovered infrastructure, completing mitigation in the remaining impacted areas, and reducing delayed email queues and backlogs. We're closely monitoring service consistency and validating recovery across different connection methods as we work toward full mitigation.
At this time, we have no evidence of malicious activity associated with this incident. We will continue to treat this with urgency until full mitigation, and we will share a full Post-Incident Report with root cause and defense-in-depth actions after mitigation is complete.
Nov 13, 2026 - 13:10 GMT
Update - Current status: From Microsoft
We’re seeing encouraging recovery progress in Europe, with service availability and email delivery performance improving across a growing portion of affected Microsoft 365 infrastructure. Japan remains comparatively more stable, while North America is also improving; however, some users may still experience intermittent issues as recovery actions continue.
We're focused on addressing the remaining areas of disruption and improving service consistency across affected regions. Reducing email queues and backlogs remains a priority, and the extended 48-hour email timeout window remains in place to help protect delayed messages as delivery catches up.
At this time, we have no evidence of malicious activity associated with this incident. We will continue to treat this with urgency until full mitigation, and we will share a full Post-Incident Report with root cause and defense-in-depth actions after mitigation is complete.
Scope of impact: This issue may affect users attempting to access the affected Microsoft 365 services.
Nov 13, 2026 - 12:11 GMT
We’re seeing encouraging recovery progress in Europe, with service availability and email delivery performance improving across a growing portion of affected Microsoft 365 infrastructure. Japan remains comparatively more stable, while North America is also improving; however, some users may still experience intermittent issues as recovery actions continue.
We're focused on addressing the remaining areas of disruption and improving service consistency across affected regions. Reducing email queues and backlogs remains a priority, and the extended 48-hour email timeout window remains in place to help protect delayed messages as delivery catches up.
At this time, we have no evidence of malicious activity associated with this incident. We will continue to treat this with urgency until full mitigation, and we will share a full Post-Incident Report with root cause and defense-in-depth actions after mitigation is complete.
Scope of impact: This issue may affect users attempting to access the affected Microsoft 365 services.
Nov 13, 2026 - 12:11 GMT
Monitoring - Microsoft's Current Status -
Recovery actions are ongoing and have progressed in phases across affected Microsoft 365 infrastructure. Global telemetry and customer reports show incremental improvement in several workloads; however, service health remains variable and capacity has not yet fully returned to baseline.
Network and traffic-management actions remain active. To protect email during recovery, we’re continuing to prioritize queue and backlog processing, and the email timeout window has been extended to 48 hours to preserve delayed messages.
At this time, we have no evidence of malicious activity associated with this incident. We will continue to treat this with urgency until full mitigation, and we will share a full Post-Incident Report with root cause and defense-in-depth actions after mitigation is complete.
Nov 13, 2026 - 10:22 GMT
Recovery actions are ongoing and have progressed in phases across affected Microsoft 365 infrastructure. Global telemetry and customer reports show incremental improvement in several workloads; however, service health remains variable and capacity has not yet fully returned to baseline.
Network and traffic-management actions remain active. To protect email during recovery, we’re continuing to prioritize queue and backlog processing, and the email timeout window has been extended to 48 hours to preserve delayed messages.
At this time, we have no evidence of malicious activity associated with this incident. We will continue to treat this with urgency until full mitigation, and we will share a full Post-Incident Report with root cause and defense-in-depth actions after mitigation is complete.
Nov 13, 2026 - 10:22 GMT
Investigating - Please be aware that there is currently a worldwide Microsoft outage for Outlook email services, which is also affecting other applications that rely on this, such as Teams and Copilot.
Microsoft are aware of this issue and are actively working on a fix.
For the latest details on what’s affected, see: https://status.cloud.microsoft/
This issue is impacting emails to our service desk. Our customer portal can still be used to log service tickets at https://support.xperience-group.com
Nov 13, 2026 - 08:00 GMT
Microsoft are aware of this issue and are actively working on a fix.
For the latest details on what’s affected, see: https://status.cloud.microsoft/
This issue is impacting emails to our service desk. Our customer portal can still be used to log service tickets at https://support.xperience-group.com
Nov 13, 2026 - 08:00 GMT
Update - Following our continued internal review and current guidance from ConnectWise, we can confirm that our environment remains unaffected.
We do not utilize any of the identified third-party extensions, and there continue to be no indications of any impact on our systems.
You can review the official details directly at: https://www.connectwise.com/company/trust/advisories
We will remain vigilant and provide any further updates if necessary.
Nov 13, 2026 - 11:29 GMT
We do not utilize any of the identified third-party extensions, and there continue to be no indications of any impact on our systems.
You can review the official details directly at: https://www.connectwise.com/company/trust/advisories
We will remain vigilant and provide any further updates if necessary.
Nov 13, 2026 - 11:29 GMT
Monitoring - We are aware of the security advisory issued by ConnectWise relating to ScreenConnect and are actively reviewing the information provided.
We can confirm that we do not use any of the third-party extensions currently identified within the advisory.
As a precaution, we are continuing to review our ScreenConnect environment and are working with the provider to ensure the appropriate security controls remain in place.
At this time, we have no indication that our environment has been impacted.
We will continue to monitor the investigation and take any further action necessary as additional information becomes available.
Nov 12, 2026 - 10:25 GMT
We can confirm that we do not use any of the third-party extensions currently identified within the advisory.
As a precaution, we are continuing to review our ScreenConnect environment and are working with the provider to ensure the appropriate security controls remain in place.
At this time, we have no indication that our environment has been impacted.
We will continue to monitor the investigation and take any further action necessary as additional information becomes available.
Nov 12, 2026 - 10:25 GMT
Cambridge Cloud Platform
Operational
Telehouse East Cloud Platform
Operational
Telehouse South Cloud Platform
Under Maintenance
Xperience PSA Platform
Operational
XPRMM Platform
Operational
XPControl Platform
Operational
ACT! Premium Cloud
Operational
Xperience Web Servers
Operational
Web Server - Telehouse East
Operational
Web Server - Telehouse South
Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Scheduled Maintenance
Telehouse South Cloud Platform - Planned Maintenance - 2 of 3 Nov 14, 2026 20:00 - Nov 15, 2026 00:00 GMT
Between 20:00 and 00:00 on 14/11/2026, our engineers will be performing planned maintenance on the Telehouse South (THS) hosting platform as part of our ongoing programme of infrastructure improvements.
Whilst services are expected to remain available throughout the maintenance window, there may be brief periods of intermittent connectivity as workloads are migrated between hosts. We expect any impact to be minimal and no significant service interruption is anticipated.
If you have any questions regarding this maintenance, please contact our Service Desk at servicedesk@xperience-group.com.
Posted on Nov 10, 2026 - 16:43 GMT
Whilst services are expected to remain available throughout the maintenance window, there may be brief periods of intermittent connectivity as workloads are migrated between hosts. We expect any impact to be minimal and no significant service interruption is anticipated.
If you have any questions regarding this maintenance, please contact our Service Desk at servicedesk@xperience-group.com.
Posted on Nov 10, 2026 - 16:43 GMT
Telehouse South Cloud Platform - Planned Maintenance - 3 of 3 Nov 15, 2026 20:00 - Nov 16, 2026 00:00 GMT
Between 20:00 and 00:00 on 15/11/2026, our engineers will be performing planned maintenance on the Telehouse South (THS) hosting platform as part of our ongoing programme of infrastructure improvements.
Whilst services are expected to remain available throughout the maintenance window, there may be brief periods of intermittent connectivity as workloads are migrated between hosts. We expect any impact to be minimal and no significant service interruption is anticipated.
If you have any questions regarding this maintenance, please contact our Service Desk at servicedesk@xperience-group.com.
Posted on Nov 10, 2026 - 16:43 GMT
Whilst services are expected to remain available throughout the maintenance window, there may be brief periods of intermittent connectivity as workloads are migrated between hosts. We expect any impact to be minimal and no significant service interruption is anticipated.
If you have any questions regarding this maintenance, please contact our Service Desk at servicedesk@xperience-group.com.
Posted on Nov 10, 2026 - 16:43 GMT
Telehouse East Cloud Platform - Planned Maintenance - 1 of 3 Nov 20, 2026 20:00 - Nov 21, 2026 00:00 GMT
Between 20:00 and 00:00 on 20/11/2026, our engineers will be performing planned maintenance on the Telehouse East (THE) hosting platform as part of our ongoing programme of infrastructure improvements.
Whilst services are expected to remain available throughout the maintenance window, there may be brief periods of intermittent connectivity as workloads are migrated between hosts. We expect any impact to be minimal and no significant service interruption is anticipated.
If you have any questions regarding this maintenance, please contact our Service Desk at servicedesk@xperience-group.com.
Posted on Nov 10, 2026 - 16:46 GMT
Whilst services are expected to remain available throughout the maintenance window, there may be brief periods of intermittent connectivity as workloads are migrated between hosts. We expect any impact to be minimal and no significant service interruption is anticipated.
If you have any questions regarding this maintenance, please contact our Service Desk at servicedesk@xperience-group.com.
Posted on Nov 10, 2026 - 16:46 GMT
Telehouse East Cloud Platform - Planned Maintenance - 2 of 3 Nov 21, 2026 20:00 - Nov 22, 2026 00:00 GMT
Between 20:00 and 00:00 on 21/11/2026, our engineers will be performing planned maintenance on the Telehouse East (THE) hosting platform as part of our ongoing programme of infrastructure improvements.
Whilst services are expected to remain available throughout the maintenance window, there may be brief periods of intermittent connectivity as workloads are migrated between hosts. We expect any impact to be minimal and no significant service interruption is anticipated.
If you have any questions regarding this maintenance, please contact our Service Desk at servicedesk@xperience-group.com.
Posted on Nov 10, 2026 - 16:47 GMT
Whilst services are expected to remain available throughout the maintenance window, there may be brief periods of intermittent connectivity as workloads are migrated between hosts. We expect any impact to be minimal and no significant service interruption is anticipated.
If you have any questions regarding this maintenance, please contact our Service Desk at servicedesk@xperience-group.com.
Posted on Nov 10, 2026 - 16:47 GMT
Telehouse East Cloud Platform - Planned Maintenance - 3 of 3 Nov 22, 2026 20:00 - Nov 23, 2026 00:00 GMT
Between 20:00 and 00:00 on 22/11/2026, our engineers will be performing planned maintenance on the Telehouse East (THE) hosting platform as part of our ongoing programme of infrastructure improvements.
Whilst services are expected to remain available throughout the maintenance window, there may be brief periods of intermittent connectivity as workloads are migrated between hosts. We expect any impact to be minimal and no significant service interruption is anticipated.
If you have any questions regarding this maintenance, please contact our Service Desk at servicedesk@xperience-group.com.
Posted on Nov 10, 2026 - 16:47 GMT
Whilst services are expected to remain available throughout the maintenance window, there may be brief periods of intermittent connectivity as workloads are migrated between hosts. We expect any impact to be minimal and no significant service interruption is anticipated.
If you have any questions regarding this maintenance, please contact our Service Desk at servicedesk@xperience-group.com.
Posted on Nov 10, 2026 - 16:47 GMT