All Systems Operational

Uptime over the past 90 days. View historical uptime.
Cambridge Cloud Platform Operational
Telehouse East Cloud Platform Operational
Telehouse South Cloud Platform Operational
Xperience PSA Platform Operational
XPRMM Platform Operational
XPControl Platform Operational
ACT! Premium Cloud Operational
Xperience Web Servers Operational
Web Server - Telehouse East Operational
Web Server - Telehouse South Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance

Telehouse South Cloud Network - Planned Upgrades Oct 24, 2026 21:00 - Oct 25, 2026 00:00 BST

Between 21:00 and 00:00 on 24/10/2026, NOC engineers will be carrying out planned firmware upgrades to our highly available network infrastructure within the Telehouse South Datacentre.

This maintenance forms part of our ongoing platform maintenance and improvement programme, ensuring the infrastructure remains secure, stable and up to date.

The work will be completed across the highly available firewall infrastructure in stages to minimise disruption. Brief interruptions to connectivity may be experienced during planned failover between devices, but no extended disruption to client services is expected.

If you have any questions or concerns regarding this maintenance, please contact the Xperience ServiceDesk or email support@xperience-group.com.
Posted on Oct 16, 2026 - 14:03 BST

Planned Maintenance - Telehouse South Datacentre Network Infrastructure Nov 8, 2026 21:00 - Nov 9, 2026 01:00 GMT

Between 21:00 and 01:00 on 08/11/2026 NOC engineers will be carrying out planned changes to our highly available network infrastructure within the Telehouse South Datacentre.

This work will introduce enhanced resilience and align the platform with our latest infrastructure standards, helping to improve the ongoing reliability and robustness of the service.

During the maintenance window, two periods of service interruption are expected, each lasting up to 15 minutes, while the required changes are implemented.

We will work to minimise disruption throughout the maintenance window and restore connectivity as quickly as possible following each interruption.

If you have any questions or concerns regarding this maintenance, please contact the Xperience ServiceDesk or email support@xperience-group.com.
Posted on Oct 16, 2026 - 14:15 BST

Oct 16, 2026

XPControl Platform - Degraded Performance
Resolved - Performance has returned to normal, and the 3rd party has advised an update containing a fix will be applied in the coming days to prevent a re-occurence.
Oct 16, 16:39 BST
Identified - We are aware of an issue affecting Remote Control sessions through the XPRMM and XPControl platform. This has been escalated to the third-party service provider, who is investigating the issue.

We are monitoring the situation and will provide further updates here as they become available.
Oct 16, 13:46 BST

Oct 15, 2026

No incidents reported.

Oct 14, 2026

No incidents reported.

Oct 13, 2026

No incidents reported.

Oct 12, 2026

Telehouse South Cloud Platform - Planned Maintenance - 3 of 3
Completed - The scheduled maintenance has been completed.
Oct 12, 00:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 11, 20:00 BST
Scheduled - Between 20:00 and 00:00 on 11/10/2026, our engineers will be performing planned maintenance on the Telehouse South (THS) hosting platform as part of our ongoing programme of infrastructure improvements.

Whilst services are expected to remain available throughout the maintenance window, there may be brief periods of intermittent connectivity as workloads are migrated between hosts. We expect any impact to be minimal and no significant service interruption is anticipated.

If you have any questions regarding this maintenance, please contact our Service Desk at servicedesk@xperience-group.com.
Oct 7, 11:44 BST

Oct 11, 2026

Telehouse South Cloud Platform - Planned Maintenance - 2 of 3
Completed - The scheduled maintenance has been completed.
Oct 11, 00:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 10, 20:00 BST
Scheduled - Between 20:00 and 00:00 on 10/10/2026, our engineers will be performing planned maintenance on the Telehouse South (THS) hosting platform as part of our ongoing programme of infrastructure improvements.

Whilst services are expected to remain available throughout the maintenance window, there may be brief periods of intermittent connectivity as workloads are migrated between hosts. We expect any impact to be minimal and no significant service interruption is anticipated.

If you have any questions regarding this maintenance, please contact our Service Desk at servicedesk@xperience-group.com.
Oct 7, 11:43 BST

Oct 10, 2026

Telehouse South Cloud Platform - Planned Maintenance - 1 of 3
Completed - The scheduled maintenance has been completed.
Oct 10, 00:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 9, 20:00 BST
Scheduled - Between 20:00 and 00:00 on 09/10/2026, our engineers will be performing planned maintenance on the Telehouse South (THS) hosting platform as part of our ongoing programme of infrastructure improvements.

Whilst services are expected to remain available throughout the maintenance window, there may be brief periods of intermittent connectivity as workloads are migrated between hosts. We expect any impact to be minimal and no significant service interruption is anticipated.

If you have any questions regarding this maintenance, please contact our Service Desk at servicedesk@xperience-group.com.
Oct 7, 11:42 BST

Oct 9, 2026

Oct 8, 2026

No incidents reported.

Oct 7, 2026

No incidents reported.

Oct 6, 2026

No incidents reported.

Oct 5, 2026

Telehouse East Cloud Platform - Planned Maintenance - Part 3 of 3
Completed - The scheduled maintenance has been completed.
Oct 5, 00:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 4, 20:00 BST
Scheduled - Between 20:00 and 00:00 on 04/10/2026, our engineers will be performing planned maintenance on the Telehouse East (THE) hosting platform as part of our ongoing programme of infrastructure improvements.

Whilst services are expected to remain available throughout the maintenance window, there may be brief periods of intermittent connectivity as workloads are migrated between hosts. We expect any impact to be minimal and no significant service interruption is anticipated.

If you have any questions regarding this maintenance, please contact our Service Desk at servicedesk@xperience-group.com.

To manage your notification preferences or unsubscribe from future updates, please visit the Status Page and select Subscribe to Updates.
Sep 25, 15:38 BST

Oct 4, 2026

Telehouse East Cloud Platform - Planned Maintenance - Part 2 of 3
Completed - The scheduled maintenance has been completed.
Oct 4, 00:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 3, 20:00 BST
Scheduled - Between 20:00 and 00:00 on 03/10/2026, our engineers will be performing planned maintenance on the Telehouse East (THE) hosting platform as part of our ongoing programme of infrastructure improvements.

Whilst services are expected to remain available throughout the maintenance window, there may be brief periods of intermittent connectivity as workloads are migrated between hosts. We expect any impact to be minimal and no significant service interruption is anticipated.

If you have any questions regarding this maintenance, please contact our Service Desk at servicedesk@xperience-group.com.

To manage your notification preferences or unsubscribe from future updates, please visit the Status Page and select Subscribe to Updates.
Sep 25, 15:37 BST

Oct 3, 2026

Telehouse East Cloud Platform - Planned Maintenance - Part 1 of 3
Completed - The scheduled maintenance has been completed.
Oct 3, 00:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 2, 20:00 BST
Scheduled - Between 20:00 and 00:00 on 02/10/2026, our engineers will be performing planned maintenance on the Telehouse East (THE) hosting platform as part of our ongoing programme of infrastructure improvements.

Whilst services are expected to remain available throughout the maintenance window, there may be brief periods of intermittent connectivity as workloads are migrated between hosts. We expect any impact to be minimal and no significant service interruption is anticipated.

If you have any questions regarding this maintenance, please contact our Service Desk at servicedesk@xperience-group.com.

To manage your notification preferences or unsubscribe from future updates, please visit the Status Page and select Subscribe to Updates.
Sep 25, 15:35 BST

Oct 2, 2026

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