Xperience - Network Status
All Systems Operational
Uptime over the past 90 days. View historical uptime.
Xperience Automate Platform ? Operational
90 days ago
99.86 % uptime
Today
Xperience PSA Platform ? Operational
90 days ago
100.0 % uptime
Today
Xperience SpamTitan ? Operational
90 days ago
100.0 % uptime
Today
Cambridge Cloud Platform ? Operational
90 days ago
99.99 % uptime
Today
Meridian Cloud Platform ? Operational
90 days ago
100.0 % uptime
Today
Telehouse South Cloud Platform ? Operational
90 days ago
99.99 % uptime
Today
Telehouse East Cloud Platform ? Operational
90 days ago
100.0 % uptime
Today
Support Portal & Helpdesk Services ? Operational
Patch Management & Network Monitoring Services Operational
Security as a Service & Vulnerability Scanning Solutions Operational
London 1 Cloud Platform ? Operational
London 2 Cloud Platform ? Operational
London 3 Cloud Platform ? Operational
London 4 Cloud Platform ? Operational
Belfast Cloud Platform ? Operational
DNS Infrastructure ? Operational
SaaS Services Operational
90 days ago
100.0 % uptime
Today
ACT! Premium Cloud Operational
90 days ago
100.0 % uptime
Today
Microsoft CRM SaaS Services Operational
Sage Virtual Private Servers Operational
SalesLogix SaaS Services Operational
Offsite Backup Services Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance
Telehouse East Cloud Platform - Planned Maintenance Jan 23, 2025 21:00 - Jan 24, 2025 00:00 GMT
Between the hours of 21:00-00:00 on 23/01/25, engineers will be performing planned maintenance on our Telehouse East (THE) network switches, involving firmware upgrades to remove vulnerabilities, bugs, and introduce new required features.

There will be some minor interruption to DR workloads in Telehouse East during this window, but no production workloads will be affected.

If you have any questions / queries please feel free to contact support: servicedesk@xperience-group.com
Posted on Jan 21, 2025 - 15:57 GMT
Past Incidents
Jan 22, 2025

No incidents reported today.

Jan 21, 2025

No incidents reported.

Jan 20, 2025

No incidents reported.

Jan 19, 2025
Cambridge Cloud Platform Planned Maintenance
Completed - The scheduled maintenance has been completed.
Jan 19, 22:00 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 19, 21:00 GMT
Scheduled - Between the hours of 21:00-22:00 on 19/01/25, engineers will be performing some minor preventative maintenance on our Cambridge hosting platform, where we host some of your server infrastructure, websites, VPN, and remote control services.

This is in advance of some work being carried out by our Datacentre provider on Monday morning.

We do not expect customer infrastructure to be impacted by this maintenance window.

If you have any questions / queries please feel free to contact support: servicedesk@xperience-group.com
Jan 17, 14:57 GMT
Jan 18, 2025

No incidents reported.

Jan 17, 2025

No incidents reported.

Jan 16, 2025
Xperience PSA - Planned Maintenance
Completed - Due to an unforeseen issue, we need to reschedule the maintenance period to a later date. Please note that no changes have been made to the PSA system
Jan 16, 20:27 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 16, 19:00 GMT
Scheduled - Between the hours of 19:00 to 03:00 on 16th Jan 2025, engineers will be performing upgrades to our PSA platform to introduce additional features, functionality, and bug fixes.

Whilst this work takes place, access to the support portals will be temporarily unavailable, however tickets can be still be logged by phone and email etc.

Customer infrastructure will not be impacted by this maintenance window.

If you have any questions / queries please feel free to contact support: servicedesk@xperience-group.com
Jan 6, 16:33 GMT
Xperience Automate - Partial Outage
Resolved - This incident has now been resolved.
Jan 16, 17:50 GMT
Update - We are now awaiting an update from our application provider, as soon as the issue is resolved we will provide a further update here.
Jan 16, 11:42 GMT
Update - We are continuing to work on a fix for the remote control services.
Jan 16, 10:41 GMT
Update - Automate services are now back up, but remote control services remain partially affected.

Another updated will be provided in the next 60mins, or when the service has been restored.
Jan 16, 08:32 GMT
Identified - The issue has been identified and we are working to resolve it.
Jan 16, 08:27 GMT
Investigating - An issue has been identified which is currently impacting our Automate (Remote Monitoring and and Management) platform, which is causing the service to be temporarily unavailable, along with associated remote control services.

Our engineers are investigating the issue and an update will be provided within the next 60 mins.
Jan 16, 08:15 GMT
Jan 15, 2025

No incidents reported.

Jan 14, 2025

No incidents reported.

Jan 13, 2025

No incidents reported.

Jan 12, 2025

No incidents reported.

Jan 11, 2025

No incidents reported.

Jan 10, 2025

No incidents reported.

Jan 9, 2025

No incidents reported.

Jan 8, 2025

No incidents reported.

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