All Systems Operational

Cambridge Cloud Platform Operational
Telehouse East Cloud Platform Operational
Telehouse South Cloud Platform Operational
Xperience PSA Platform Operational
XPRMM Platform Operational
XPControl Platform Operational
ACT! Premium Cloud Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

Scheduled Maintenance

Telehouse South Cloud Network - Planned Upgrades Sep 22, 2026 21:00 - Sep 23, 2026 00:00 BST

Between 21:00-00:00 on 22/09/26, NOC engineers will be carrying out upgrades on our highly available network infrastructure in the Telehouse South Datacentre.

This work forms part of our ongoing programme of infrastructure improvements and resilience enhancements, helping to maintain the security, performance and reliability of our hosted services.

During the maintenance window, brief interruptions to network connectivity and associated hosted services may occur while the changes are implemented and validated.

Whilst significant disruption is not anticipated, services should be considered at risk for the duration of the maintenance window.

If you have any questions or concerns, please contact the Xperience Service Desk or email support@xperience-group.com.

If you would like to manage your notification preferences, please visit the Status Page and select Subscribe to Updates.

Posted on Sep 11, 2026 - 09:03 BST

Sep 11, 2026

No incidents reported today.

Sep 10, 2026

No incidents reported.

Sep 9, 2026

No incidents reported.

Sep 8, 2026

No incidents reported.

Sep 7, 2026

No incidents reported.

Sep 6, 2026

No incidents reported.

Sep 5, 2026

No incidents reported.

Sep 4, 2026

No incidents reported.

Sep 3, 2026

No incidents reported.

Sep 2, 2026

No incidents reported.

Sep 1, 2026

No incidents reported.

Aug 31, 2026

No incidents reported.

Aug 30, 2026

Completed - The scheduled maintenance has been completed.
Aug 30, 19:11 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 28, 20:00 BST
Scheduled - Between the hours of 20:00-20:00 on Friday 28th August 2026 to Sunday 30th August 2026, engineers will be performing essential upgrades to our PSA platform to introduce additional features, functionality, and bug fixes.

Whilst this work takes place, access to the support portal will be temporarily unavailable, however tickets can be still be logged by phone and email etc.

Customer infrastructure will not be impacted by this maintenance window.

If you have any questions / queries please feel free to contact support: servicedesk@xperience-group.com.

If you no longer wish to receive these updates, or would like to update your preferences, please visit https://status.xperience-group.com and click 'subscribe to updates'.

Aug 24, 11:11 BST

Aug 29, 2026

No incidents reported.

Aug 28, 2026