Between the hours of 21:00-23:00 on 12/06/2025, engineers will be performing essential upgrades to our PSA platform to introduce additional features, functionality, and bug fixes.
Whilst this work takes place, access to the support portals will be temporarily unavailable, however tickets can be still be logged by phone and email etc.
Customer infrastructure will not be impacted by this maintenance window.
If you have any questions / queries please feel free to contact support: servicedesk@xperience-group.com Posted on
Jun 09, 2025 - 17:55 BST
Resolved -
This incident has been resolved.
Jun 26, 12:31 BST
Investigating -
An issue has been identified which is currently impacting our SpamTitan infrastructure. Access to the service was impacted between 10:40am and 11am. Mail flow may have been delayed during this outage however is currently flowing now. We are currently investigating the cause.
Jun 26, 11:12 BST