ScreenConnect Security Advisory
Monitoring - We are aware of the security advisory issued by ConnectWise relating to ScreenConnect and are actively reviewing the information provided.

We can confirm that we do not use any of the third-party extensions currently identified within the advisory.
As a precaution, we are continuing to review our ScreenConnect environment and are working with the provider to ensure the appropriate security controls remain in place.

At this time, we have no indication that our environment has been impacted.
We will continue to monitor the investigation and take any further action necessary as additional information becomes available.
Nov 12, 2026 - 10:25 GMT
Uptime over the past 90 days. View historical uptime.
Cambridge Cloud Platform Operational
Telehouse East Cloud Platform Operational
Telehouse South Cloud Platform Operational
Xperience PSA Platform Operational
XPRMM Platform Operational
XPControl Platform Operational
ACT! Premium Cloud Operational
Xperience Web Servers Operational
Web Server - Telehouse East Operational
Web Server - Telehouse South Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance

Telehouse South Cloud Platform - Planned Maintenance - 1 of 3 Nov 13, 2026 20:00 - Nov 14, 2026 00:00 GMT

Between 20:00 and 00:00 on 13/11/2026, our engineers will be performing planned maintenance on the Telehouse South (THS) hosting platform as part of our ongoing programme of infrastructure improvements.

Whilst services are expected to remain available throughout the maintenance window, there may be brief periods of intermittent connectivity as workloads are migrated between hosts. We expect any impact to be minimal and no significant service interruption is anticipated.

If you have any questions regarding this maintenance, please contact our Service Desk at servicedesk@xperience-group.com.
Posted on Nov 10, 2026 - 16:43 GMT

Telehouse South Cloud Platform - Planned Maintenance - 2 of 3 Nov 14, 2026 20:00 - Nov 15, 2026 00:00 GMT

Between 20:00 and 00:00 on 14/11/2026, our engineers will be performing planned maintenance on the Telehouse South (THS) hosting platform as part of our ongoing programme of infrastructure improvements.

Whilst services are expected to remain available throughout the maintenance window, there may be brief periods of intermittent connectivity as workloads are migrated between hosts. We expect any impact to be minimal and no significant service interruption is anticipated.

If you have any questions regarding this maintenance, please contact our Service Desk at servicedesk@xperience-group.com.
Posted on Nov 10, 2026 - 16:43 GMT

Telehouse South Cloud Platform - Planned Maintenance - 3 of 3 Nov 15, 2026 20:00 - Nov 16, 2026 00:00 GMT

Between 20:00 and 00:00 on 15/11/2026, our engineers will be performing planned maintenance on the Telehouse South (THS) hosting platform as part of our ongoing programme of infrastructure improvements.

Whilst services are expected to remain available throughout the maintenance window, there may be brief periods of intermittent connectivity as workloads are migrated between hosts. We expect any impact to be minimal and no significant service interruption is anticipated.

If you have any questions regarding this maintenance, please contact our Service Desk at servicedesk@xperience-group.com.
Posted on Nov 10, 2026 - 16:43 GMT

Telehouse East Cloud Platform - Planned Maintenance - 1 of 3 Nov 20, 2026 20:00 - Nov 21, 2026 00:00 GMT

Between 20:00 and 00:00 on 20/11/2026, our engineers will be performing planned maintenance on the Telehouse East (THE) hosting platform as part of our ongoing programme of infrastructure improvements.

Whilst services are expected to remain available throughout the maintenance window, there may be brief periods of intermittent connectivity as workloads are migrated between hosts. We expect any impact to be minimal and no significant service interruption is anticipated.

If you have any questions regarding this maintenance, please contact our Service Desk at servicedesk@xperience-group.com.
Posted on Nov 10, 2026 - 16:46 GMT

Telehouse East Cloud Platform - Planned Maintenance - 2 of 3 Nov 21, 2026 20:00 - Nov 22, 2026 00:00 GMT

Between 20:00 and 00:00 on 21/11/2026, our engineers will be performing planned maintenance on the Telehouse East (THE) hosting platform as part of our ongoing programme of infrastructure improvements.

Whilst services are expected to remain available throughout the maintenance window, there may be brief periods of intermittent connectivity as workloads are migrated between hosts. We expect any impact to be minimal and no significant service interruption is anticipated.

If you have any questions regarding this maintenance, please contact our Service Desk at servicedesk@xperience-group.com.
Posted on Nov 10, 2026 - 16:47 GMT

Telehouse East Cloud Platform - Planned Maintenance - 3 of 3 Nov 22, 2026 20:00 - Nov 23, 2026 00:00 GMT

Between 20:00 and 00:00 on 22/11/2026, our engineers will be performing planned maintenance on the Telehouse East (THE) hosting platform as part of our ongoing programme of infrastructure improvements.

Whilst services are expected to remain available throughout the maintenance window, there may be brief periods of intermittent connectivity as workloads are migrated between hosts. We expect any impact to be minimal and no significant service interruption is anticipated.

If you have any questions regarding this maintenance, please contact our Service Desk at servicedesk@xperience-group.com.
Posted on Nov 10, 2026 - 16:47 GMT

Nov 12, 2026

Unresolved incident: ScreenConnect Security Advisory.

Nov 11, 2026

No incidents reported.

Nov 10, 2026

No incidents reported.

Nov 9, 2026

Xperience Cloud Platform - Network Connectivity Incident
Resolved - The network connectivity issue affecting our Telehouse South Cloud Platform has been resolved, and services have remained stable throughout our monitoring period.

Our engineers have confirmed normal operation and this incident is now considered resolved.

We apologise for any disruption caused and thank you for your patience while we worked to restore service.
Nov 9, 11:30 GMT
Monitoring - The issue affecting network connectivity within our Telehouse South Cloud Platform has now been identified and resolved, with connectivity restored to affected customer infrastructure.

Our engineers are continuing to monitor the platform to ensure stability. A further update will be provided once monitoring is complete.
Nov 9, 10:06 GMT
Update - Our engineers are continuing to investigate the network connectivity issue affecting our Telehouse South Cloud Platform.

We are now working with our upstream service provider, who are also actively investigating the issue alongside our engineering team.

A further update will be provided within the next 60 minutes.
Nov 9, 09:52 GMT
Identified - We are currently investigating a network issue affecting our Telehouse South Cloud Platform, which is causing some customer virtual infrastructure to be temporarily unavailable.

Our engineers are actively investigating the issue and working to restore connectivity. A further update will be provided within the next 60 minutes.
Nov 9, 09:02 GMT
Planned Maintenance - Telehouse South Datacentre Network Infrastructure
Completed - The scheduled maintenance has been completed.
Nov 9, 01:00 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 8, 21:00 GMT
Scheduled - Between 21:00 and 01:00 on 08/11/2026 NOC engineers will be carrying out planned changes to our highly available network infrastructure within the Telehouse South Datacentre.

This work will introduce enhanced resilience and align the platform with our latest infrastructure standards, helping to improve the ongoing reliability and robustness of the service.

During the maintenance window, two periods of service interruption are expected, each lasting up to 15 minutes, while the required changes are implemented.

We will work to minimise disruption throughout the maintenance window and restore connectivity as quickly as possible following each interruption.

If you have any questions or concerns regarding this maintenance, please contact the Xperience ServiceDesk or email support@xperience-group.com.
Oct 16, 14:15 BST

Nov 8, 2026

Nov 7, 2026

No incidents reported.

Nov 6, 2026

No incidents reported.

Nov 5, 2026

No incidents reported.

Nov 4, 2026

No incidents reported.

Nov 3, 2026

No incidents reported.

Nov 2, 2026

No incidents reported.

Nov 1, 2026

No incidents reported.

Oct 31, 2026

No incidents reported.

Oct 30, 2026

XPControl Platform - Degraded Performance
Resolved - The issue is no longer present, and service has returned to normal.
Oct 30, 10:06 GMT
Monitoring - The vendor has applied the fix, and we are monitoring for the results.
Oct 30, 08:49 GMT
Update - The service provider is scheduled to implement the required patch and associated fix outside of business hours this evening.
Oct 29, 15:08 GMT
Update - The vendor has identified a fix, and we are working with them to coordinate the deployment of the required patch.

Further updates will be provided as work progresses.
Oct 29, 08:39 GMT
Identified - We are aware of an ongoing issue affecting Remote Control sessions through the XPRMM and XPControl platform. This has been escalated to the third-party service provider, who is still investigating the issue.

We are monitoring the situation and will provide further updates here as they become available.
Oct 19, 12:13 BST

Oct 29, 2026

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