Xperience - Network Status
All Systems Operational
Support Portal & Helpdesk Services ? Operational
Patch Management & Network Monitoring Services Operational
Security as a Service & Vulnerability Scanning Solutions Operational
London 1 Cloud Platform ? Operational
London 2 Cloud Platform ? Operational
London 3 Cloud Platform ? Operational
Belfast Cloud Platform ? Operational
DNS Infrastructure ? Operational
SaaS Services Operational
ACT! Premium Cloud Operational
Microsoft CRM SaaS Services Operational
Sage Virtual Private Servers Operational
SalesLogix SaaS Services Operational
Offsite Backup Services Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
[London] Network Maintenance Nov 25, 22:00-23:00 GMT
On Wednesday November 25th between the hours of 22:00-23:00, our engineering team will be performing routine network maintenance within the London Datacenter to increase capacity and improve resilience. Whilst this work takes place, customers may experience up to 15 minutes of packet loss and/or latency (which may result in RDS/VPN disconnections) on one or more occasions. Should you have any queries about this work, please contact our technical helpdesk at https://support.xperience-group.com.
Posted on Nov 24, 11:52 GMT
On Thursday November 26th between the hours of 19:00-23:00, our engineering team will be performing essential network upgrades within the London Datacenter to introduce additional internet capacity. Whilst we don't anticipate any disruption to services, they should be considered 'At Risk' for the duration of the maintenance window.
Posted on Nov 24, 11:57 GMT
Past Incidents
Nov 25, 2020

No incidents reported today.

Nov 24, 2020

No incidents reported.

Nov 23, 2020
Completed - The scheduled maintenance has been completed.
Nov 23, 17:00 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 23, 09:00 GMT
Scheduled - Between the hours of 09:00-17:00 on Monday November 23rd, our engineering team will be introducing a number of architectural changes to our remote monitoring VPN infrastructure to improve service reliability and performance. Whilst this work takes place, some monitoring services will be temporarily unavailable on one or more occasions and customers may receive false-positive alerts throughout the duration of the maintenance window. Our engineering team will review any outstanding notifications and take action where appropriate once the work has been completed. Should you have any queries about this work, please contact our technical helpdesk at https://support.xperience-group.com.
Nov 19, 11:59 GMT
Completed - The scheduled maintenance has been completed.
Nov 23, 11:30 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 23, 10:01 GMT
Scheduled - Between the hours of 10:00-11:30 on Monday November 23rd our engineering team will be performing essential upgrades on our Patch Management Web Portal (https://central.xperience-group.com). Whilst this work is being carried out, Patch Management services will be temporarily unavailable for up to 30 minutes. Customer infrastructure will not be impacted by this maintenance window.
Nov 20, 12:31 GMT
Completed - The scheduled maintenance has been completed.
Nov 23, 00:00 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 22, 23:01 GMT
Scheduled - Due to the ever-increasing threat landscape, our engineering team will be implementing complimentary intrusion prevention & detection services - delivered by our Security as a Service platform, for our Shared Web Hosting (website hosting services) clients. Once implemented, traffic destined to client websites will be analysed in real time to identify and block malicious traffic such as port scans, malware, exploit attempts and traffic to/from known malicious sources. Whilst we don't anticipate any disruption to services, they should be considered 'At Risk' for the duration of the maintenance window.
Nov 19, 12:41 GMT
Nov 22, 2020
Nov 21, 2020

No incidents reported.

Nov 20, 2020

No incidents reported.

Nov 19, 2020
Completed - This maintenance window has been cancelled and will be rescheduled at a later date.
Nov 19, 17:34 GMT
Scheduled - On Thursday November 19th between the hours of 22:00-23:00, our engineering team will be performing routine network maintenance within the London Datacenter to increase capacity and improve resilience. Whilst this work takes place, customers may experience up to 5 minutes of packet loss and/or latency (which may result in RDS/VPN disconnections) on one or more occasions. Should you have any queries about this work, please contact our technical helpdesk at https://support.xperience-group.com.
Nov 18, 11:55 GMT
Nov 18, 2020

No incidents reported.

Nov 17, 2020

No incidents reported.

Nov 16, 2020

No incidents reported.

Nov 15, 2020

No incidents reported.

Nov 14, 2020

No incidents reported.

Nov 13, 2020

No incidents reported.

Nov 12, 2020

No incidents reported.

Nov 11, 2020
Resolved - We're pleased to confirm that this issue has been resolved and the impacted node returned to service.
Nov 11, 22:30 GMT
Monitoring - The automated failover process has completed and all customer servers have booted however please allow a few minutes for all server-specific services to start. Should you experience any issues or require the assistance of our engineering team, please contact us at support@xperience-group.com.
Nov 11, 22:20 GMT
Identified - Our engineering team are currently investigating the failure of Hypervisor 14 in London 2. Customer servers that were hosted on this Hypervisor are currently in the process of booting on alternative hardware and will be available within the next couple of minutes.
Nov 11, 22:09 GMT