Xperience - Network Status

All Systems Operational

Uptime over the past 90 days. View historical uptime.
Cambridge Cloud Platform Operational
90 days ago
100.0 % uptime
Today
Telehouse East Cloud Platform Operational
90 days ago
100.0 % uptime
Today
Telehouse South Cloud Platform Operational
90 days ago
100.0 % uptime
Today
Xperience PSA Platform Operational
90 days ago
100.0 % uptime
Today
XPRMM Platform Operational
90 days ago
100.0 % uptime
Today
XPControl Platform Operational
90 days ago
99.97 % uptime
Today
ACT! Premium Cloud Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance

Xperience PSA - Planned Maintenance Jul 21, 2026 21:00-23:00 BST

Between the hours of 21:00-23:00 on 21/07/26, engineers will be performing essential upgrades to our PSA platform to introduce additional features, functionality, and bug fixes.

Whilst this work takes place, access to the support portal will be temporarily unavailable, however tickets can be still be logged by phone and email etc.

Customer infrastructure will not be impacted by this maintenance window.

If you have any questions / queries please feel free to contact support: servicedesk@xperience-group.com.

If you no longer wish to receive these updates, or would like to update your preferences, please visit https://status.xperience-group.com and click 'subscribe to updates'.
Posted on Jul 15, 2026 - 16:31 BST
Jul 17, 2026

No incidents reported today.

Jul 16, 2026
Cambridge Cloud Platform - Planned Maintenance
Completed - The scheduled maintenance has been completed.
Jul 16, 17:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 16, 15:00 BST
Scheduled - Scheduled Start: 16/07/26 15:00
Scheduled End: 16/07/26 17:00

Following a fault identified within the Cambridge Datacentre's UPS infrastructure, we will be installing a temporary UPS to provide additional power resilience for our Cambridge Private Hosting Platform whilst remedial works are completed.

No service interruption is expected during this maintenance activity. The work is being undertaken as a precautionary measure to enhance service resilience.
This maintenance only applies to services hosted on our Cambridge Private Hosting Platform. No other hosted services or platforms are affected by this activity.

Expected Impact: No customer impact anticipated.

We will provide updates via this status page should any issues arise during the maintenance window.
Jul 16, 09:55 BST
Jul 15, 2026

No incidents reported.

Jul 14, 2026

No incidents reported.

Jul 13, 2026

No incidents reported.

Jul 12, 2026

No incidents reported.

Jul 11, 2026

No incidents reported.

Jul 10, 2026
Telehouse South Cloud Platform - Planned Maintenance (3 of 3)
Completed - The scheduled maintenance has been completed.
Jul 10, 00:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 9, 20:00 BST
Scheduled - Between 20:00 and 00:00 on 09/07/26, our engineers will be carrying out planned maintenance on the Telehouse South (THS) hosting platform, which supports a portion of our hosted infrastructure.

We do not anticipate any significant service impact, and all work will be carried out in a controlled manner to minimise disruption.

We will provide updates via this status page should any unexpected issues arise.

If you have any questions, please do not hesitate to contact our support team: servicedesk@xperience-group.com.

If you no longer wish to receive these updates, or would like to update your preferences, please visit https://status.xperience-group.com and click 'subscribe to updates'.
Jul 6, 16:10 BST
Jul 9, 2026
Telehouse South Cloud Platform - Planned Maintenance (2 of 3)
Completed - The scheduled maintenance has been completed.
Jul 9, 00:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 8, 20:01 BST
Scheduled - Between 20:00 and 00:00 on 08/07/26, our engineers will be carrying out planned maintenance on the Telehouse South (THS) hosting platform, which supports a portion of our hosted infrastructure.

We do not anticipate any significant service impact, and all work will be carried out in a controlled manner to minimise disruption.

We will provide updates via this status page should any unexpected issues arise.

If you have any questions, please do not hesitate to contact our support team: servicedesk@xperience-group.com.

If you no longer wish to receive these updates, or would like to update your preferences, please visit https://status.xperience-group.com and click 'subscribe to updates'.
Jul 6, 16:10 BST
Jul 8, 2026
Telehouse East Network - Planned Maintenance
Completed - The scheduled maintenance has been completed.
Jul 8, 21:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 8, 20:00 BST
Scheduled - Between 20:00 and 21:00 on 08/07/2026, our NOC engineers will be carrying out routine maintenance on the highly available network infrastructure within the Telehouse East (THE) datacentre.

During this maintenance window, customers hosted within THE may experience brief interruptions to network connectivity as traffic is gracefully failed over between redundant firewall infrastructure.

No impact to customers Co-Lo servers or virtual machines is expected.

If you have any questions or concerns, please speak to the Xperience Service Desk, or email support@xperience-group.com.

If you no longer wish to receive these updates, or would like to update your preferences, please visit https://status.xperience-group.com and click 'subscribe to updates'.
Jul 2, 16:09 BST
Telehouse South Cloud Platform - Planned Maintenance (1 of 3)
Completed - The scheduled maintenance has been completed.
Jul 8, 00:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 7, 20:00 BST
Scheduled - Between 20:00 and 00:00 on 07/07/2026, our engineers will be carrying out planned maintenance on the Telehouse South (THS) hosting platform, which supports a portion of our hosted infrastructure.

We do not anticipate any significant service impact, and all work will be carried out in a controlled manner to minimise disruption.

We will provide updates via this status page should any unexpected issues arise.

If you have any questions, please do not hesitate to contact our support team: servicedesk@xperience-group.com.

If you no longer wish to receive these updates, or would like to update your preferences, please visit https://status.xperience-group.com and click 'subscribe to updates'.
Jul 6, 16:10 BST
Jul 7, 2026
Jul 6, 2026

No incidents reported.

Jul 5, 2026

No incidents reported.

Jul 4, 2026

No incidents reported.

Jul 3, 2026
Routine Maintenance - ACTSAAS
Completed - The scheduled maintenance has been completed.
Jul 3, 01:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 2, 21:00 BST
Scheduled - Between the hours of 21:00 and 01:00 on 02, July, 2026 engineers will be performing routine upgrades on our ACTSAAS platform. Whilst this work takes place, services will be temporarily unavailable on one or more occasions.

If you no longer wish to receive these updates, or would like to update your preferences, please visit https://status.xperience-group.com and click 'subscribe to updates'.
Jun 25, 10:13 BST
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