Scheduled - Between the hours of 09:00-17:00 on Monday November 23rd, our engineering team will be introducing a number of architectural changes to our remote monitoring VPN infrastructure to improve service reliability and performance. Whilst this work takes place, some monitoring services will be temporarily unavailable on one or more occasions and customers may receive false-positive alerts throughout the duration of the maintenance window. Our engineering team will review any outstanding notifications and take action where appropriate once the work has been completed. Should you have any queries about this work, please contact our technical helpdesk at https://support.xperience-group.com.
Nov 19, 11:59 GMT

Scheduled - Between the hours of 10:00-11:30 on Monday November 23rd our engineering team will be performing essential upgrades on our Patch Management Web Portal (https://central.xperience-group.com). Whilst this work is being carried out, Patch Management services will be temporarily unavailable for up to 30 minutes. Customer infrastructure will not be impacted by this maintenance window.
Nov 20, 12:31 GMT

Scheduled - Due to the ever-increasing threat landscape, our engineering team will be implementing complimentary intrusion prevention & detection services - delivered by our Security as a Service platform, for our Shared Web Hosting (website hosting services) clients. Once implemented, traffic destined to client websites will be analysed in real time to identify and block malicious traffic such as port scans, malware, exploit attempts and traffic to/from known malicious sources. Whilst we don't anticipate any disruption to services, they should be considered 'At Risk' for the duration of the maintenance window.
Nov 19, 12:41 GMT

Scheduled - On Thursday November 19th between the hours of 22:00-23:00, our engineering team will be performing routine network maintenance within the London Datacenter to increase capacity and improve resilience. Whilst this work takes place, customers may experience up to 5 minutes of packet loss and/or latency (which may result in RDS/VPN disconnections) on one or more occasions. Should you have any queries about this work, please contact our technical helpdesk at https://support.xperience-group.com.
Nov 18, 11:55 GMT