Xperience - Network Status
All Systems Operational
Support Portal & Helpdesk Services ? Operational
Patch Management & Network Monitoring Services Operational
London Cloud Platform ? Operational
Belfast Cloud Platform ? Operational
DNS Infrastructure ? Operational
SaaS Services Operational
ACT! Premium Cloud Operational
Microsoft CRM SaaS Services Operational
Sage Virtual Private Servers Operational
SalesLogix SaaS Services Operational
Offsite Backup Services Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Apr 4, 2020

No incidents reported today.

Apr 3, 2020

No incidents reported.

Apr 2, 2020

No incidents reported.

Apr 1, 2020
Completed - The scheduled maintenance has been completed.
Apr 1, 22:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 1, 21:00 BST
Scheduled - On Wednesday April 1st 2020 between the hours of 21:00-22:00, our engineering team will be performing routine network maintenance within the London Datacenter to increase capacity and improve resilience. Whilst this work takes place, customers may experience up to 5 minutes of packet loss and/or latency (which may result in RDS/VPN disconnections) on one or more occasions. Should you have any queries about this work, please contact our technical helpdesk at https://support.xperience-group.com
Mar 31, 11:44 BST
Mar 31, 2020

No incidents reported.

Mar 30, 2020

No incidents reported.

Mar 29, 2020
Completed - The scheduled maintenance has been completed.
Mar 29, 23:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 28, 22:00 GMT
Scheduled - [London] - SaaS Services - ACT! Premium Cloud v22 Upgrade

Between 10pm on Saturday 28th March and 10pm on Sunday 29th March, we will be upgrading your Act! Premium Cloud to version 22.

Actions Required Web Users: If you're a Windows Web User, during this time you may find that you are unable to access your database, however once work has been completed you will be able to log back in.
After the upgrade on Sunday 29th March, you will need to remove your existing Outlook* Integration and re-install it.

To do this, please follow our simple video http://xperience-group.gtml3.com/dmcsoftwaresolutionslz/lz.aspx?p1=VsBDA1MVM0MzExMTkx-&CC=&w=548&cID=3&cValue=3 *Please note, Office 2010 is not compatible with Act v22 and it may not work as expected. Speak to your Account Manager to discuss your upgrade options.

LAN Users: If you use the LAN Client and your software is stored on your local network, you must download the new version and apply the update after Sunday 29th March. Only then you can perform a full synchronisation of your remote database. We recommend you download the software well before 10pm on Sunday 29th March as it is a large file to download.

Download Act! v22 http://dl.act.com/220/act!_v22_sp0x205.exe *Please note, Windows 7 is not compatible with Act v22 and it may not work as expected. Speak to your Account Manager to discuss your upgrade options.
Watch the video on how to perform the upgrade http://xperience-group.gtml3.com/dmcsoftwaresolutionslz/lz.aspx?p1=VsBDA1MVM0MzExMTkx-&CC=&w=545&cID=0&cValue=1

Once you install Act! v22, you must login to your database to upgrade and await until 10pm on Sunday 29th March before trying to synchronise your database.
Mar 10, 18:07 GMT
Mar 27, 2020

No incidents reported.

Mar 26, 2020

No incidents reported.

Mar 25, 2020

No incidents reported.

Mar 24, 2020

No incidents reported.

Mar 23, 2020

No incidents reported.

Mar 22, 2020

No incidents reported.

Mar 21, 2020

No incidents reported.