Xperience - Network Status
All Systems Operational
Support Portal & Helpdesk Services ? Operational
Patch Management & Network Monitoring Services Operational
London Cloud Platform ? Operational
Belfast Cloud Platform ? Operational
DNS Infrastructure ? Operational
SaaS Services Operational
ACT! Premium Cloud Operational
Microsoft CRM SaaS Services Operational
Sage Virtual Private Servers Operational
SalesLogix SaaS Services Operational
Offsite Backup Services Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Nov 13, 2019

No incidents reported today.

Nov 12, 2019

No incidents reported.

Nov 11, 2019

No incidents reported.

Nov 10, 2019

No incidents reported.

Nov 9, 2019

No incidents reported.

Nov 8, 2019

No incidents reported.

Nov 7, 2019

No incidents reported.

Nov 6, 2019

No incidents reported.

Nov 5, 2019

No incidents reported.

Nov 4, 2019
Resolved - Impacted services on our London 2 platform have now been restored and an extended period of stability has been observed. If you're experiencing issues and require further assistance, please don't hesitate to contact our technical support team at https://support.xperience-group.com.
Nov 4, 15:32 GMT
Update - Our engineering team are continuing to work with customers on a one-to-one basis where required, to address any server/application issues which may have arisen as a result of this incident. If you require assistance, please contact our technical team via https://support.xperience-group.com.
Nov 4, 12:26 GMT
Monitoring - Storage services have now recovered and our engineering team are working with customers on a one-to-one basis where required, to address any server issues which may have arisen as a result of this incident. Whilst no further interruption to services is expected, storage performance will be lower than normal due the temporary increase in platform load. Further updates will be published every 60 minutes or when new information becomes available.
Nov 4, 11:15 GMT
Update - Storage services in London 2 are beginning to recover, however our investigation and associated recovery efforts continue. Further updates will be published every 30 minutes or when new information becomes available.
Nov 4, 10:56 GMT
Update - Our engineering team and third party vendors/suppliers are continuing to actively investigate the cause of the issue. Due to the nature of the incident, recovery efforts are being performed in a highly controlled manner and as such, may take longer than normal to resolve. Further updates will be published every 30 minutes or when new information becomes available.
Nov 4, 10:39 GMT
Identified - Our network operations team are currently investigating a storage fault, which is impacting services on our London 2 Cloud Platform. Further updates will be published every 30 minutes or when new information becomes available.
Nov 4, 10:07 GMT
Nov 3, 2019

No incidents reported.

Nov 2, 2019

No incidents reported.

Nov 1, 2019

No incidents reported.

Oct 31, 2019

No incidents reported.

Oct 30, 2019

No incidents reported.