Resolved -
This incident has been resolved.
Jul 29, 17:01 BST
Monitoring -
A fix has been implemented and we are monitoring the results.
Jul 29, 16:13 BST
Identified -
The issue has been identified and a fix is being implemented.
Jul 29, 16:00 BST
Investigating -
An issue with the XPControl platform has been identified and is affecting Remote Control sessions - this has been raised with the platform vendor.
Further updates will be posted here as soon as we receive them.
If you no longer wish to receive these updates, or would like to update your preferences, please visit https://status.xperience-group.com and click 'subscribe to updates'.
Jul 29, 15:39 BST
Completed -
The scheduled maintenance has been completed.
Jul 21, 23:00 BST
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 21, 21:00 BST
Scheduled -
Between the hours of 21:00-23:00 on 21/07/26, engineers will be performing essential upgrades to our PSA platform to introduce additional features, functionality, and bug fixes.
Whilst this work takes place, access to the support portal will be temporarily unavailable, however tickets can be still be logged by phone and email etc.
Customer infrastructure will not be impacted by this maintenance window.
If you no longer wish to receive these updates, or would like to update your preferences, please visit https://status.xperience-group.com and click 'subscribe to updates'.
Jul 15, 16:31 BST