Resolved -
This incident has now been resolved.
Jan 27, 14:19 GMT
Update -
The Secondary Line has now been confirmed stable - we will continue to monitor this incident
Jan 27, 13:04 GMT
Update -
Through our monitoring we have discovered some packet loss on our secondary Internet line, we are investigating this currently. This is not impacting any of our services as it is the backup line.
Jan 27, 12:22 GMT
Monitoring -
Our Engineer has arrived onsite and has implemented the fix and services have been restored, we will continue to monitor to ensure this is resolved.
Jan 27, 10:23 GMT
Update -
We are currently awaiting an engineer to arrive at the DC to implement the fix for this issue.
We will provide an update by 11am
Jan 27, 09:45 GMT
Update -
We are continuing to work on this issue and another update will be provided by 10am
Jan 27, 07:50 GMT
Update -
Our Engineer onsite has Identified the issue and is working to the resolution with our upstream provider
Another update will be posted once we have a working resolution.
Jan 27, 00:58 GMT
Update -
We now have an Engineer on their way to the Datacentre to assist in this issue.
Another update will be provided by 3am.
Jan 27, 00:18 GMT
Identified -
The issue has been identified with a piece of hardware, we are now working on a resolution.
A new update will be provided in the next 60 mins
Jan 26, 23:28 GMT
Update -
Our Engineers are still working with our upstream provider to identify the issue.
We will provide another update in the next 60 mins.
Jan 26, 22:11 GMT
Investigating -
We are currently investigating an issue affecting our Belfast Cloud Platform’s internet connectivity with our upstream provider, resulting in intermittent connectivity disruptions
Our engineers are investigating the issue and an update will be provided within the next 60 mins.
Jan 26, 21:01 GMT