Xperience Status

Xperience - Network Status

All Systems Operational

Uptime over the past 90 days. View historical uptime.

Xperience Automate Platform Operational

90 days ago

99.98 % uptime

Today

Xperience PSA Platform Operational

90 days ago

100.0 % uptime

Today

Xperience SpamTitan Operational

90 days ago

100.0 % uptime

Today

Cambridge Cloud Platform Operational

90 days ago

100.0 % uptime

Today

Meridian Cloud Platform Operational

90 days ago

100.0 % uptime

Today

Telehouse South Cloud Platform Operational

90 days ago

99.98 % uptime

Today

Telehouse East Cloud Platform Operational

90 days ago

100.0 % uptime

Today

Support Portal & Helpdesk Services Operational

Patch Management & Network Monitoring Services Operational

Security as a Service & Vulnerability Scanning Solutions Operational

London 1 Cloud Platform Operational

London 2 Cloud Platform Operational

London 3 Cloud Platform Operational

London 4 Cloud Platform Operational

Belfast Cloud Platform Operational

DNS Infrastructure Operational

SaaS Services Operational

90 days ago

99.98 % uptime

Today

ACT! Premium Cloud Operational

90 days ago

99.98 % uptime

Today

Microsoft CRM SaaS Services Operational

Sage Virtual Private Servers Operational

SalesLogix SaaS Services Operational

Offsite Backup Services Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Oct 22, 2024

No incidents reported today.

Oct 21, 2024

No incidents reported.

Oct 20, 2024

No incidents reported.

Oct 19, 2024

No incidents reported.

Oct 18, 2024

Telehouse South Cloud Platform - Planned Upgrades

Completed - The scheduled maintenance has been completed.
Oct 18, 02:00 BST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 17, 20:30 BST

Scheduled - Between 20:30-01:30 on 17/10/2024, engineers will be carrying out firmware upgrades on our Highly Available switches in the Telehouse South Datacentre.

This work is being carried out as part of our continual improvement process, to eliminate known bugs and vulnerabilities.

Client infrastructure is not expected to be impacted by this work.

If you have any questions or concerns, please speak to the Xperience ServiceDesk, or email support@xperience-group.com.

If you no longer wish to receive these updates, or would like to update your preferences, please visit https://status.xperience-group.com and click 'subscribe to updates'.
Oct 16, 17:29 BST

Oct 17, 2024

Oct 16, 2024

No incidents reported.

Oct 15, 2024

No incidents reported.

Oct 14, 2024

No incidents reported.

Oct 13, 2024

No incidents reported.

Oct 12, 2024

No incidents reported.

Oct 11, 2024

No incidents reported.

Oct 10, 2024

No incidents reported.

Oct 9, 2024

Cloud Platform - Major Incident

Resolved - This incident has now been fully resolved.
Oct 9, 15:47 BST

Monitoring - A fix has now been implemented and we are monitoring the status.
Oct 9, 12:26 BST

Identified - An issue has been identified which is currently impacting our Telehouse South Cloud Platform, and causing some customer virtual infrastructure, Automate, and some SaaS services to become unavailable.

Our engineers are investigating the issue and an update will be provided within the next 60 mins.
Oct 9, 11:38 BST

Oct 8, 2024

Telehouse South Cloud Platform - Planned Maintenance

Completed - The scheduled maintenance has been completed.
Oct 8, 23:00 BST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 8, 21:00 BST

Scheduled - Between the hours of 21:00-23:00 on 08/10/24, engineers will be performing essential maintenance on our Telehouse South (THS) hosting platform, where we host some of your server infrastructure.

We do not expect customer infrastructure to be impacted by this maintenance window.

If you have any questions / queries please feel free to contact support: servicedesk@xperience-group.com
Oct 2, 14:14 BST

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