Resolved -
This incident has been resolved.
Jun 9, 10:08 BST
Monitoring -
The platform vendor has implemented a fix and services are returning to normal.
Jun 9, 09:24 BST
Update -
We are continuing to work on a fix for this issue.
Jun 9, 08:52 BST
Identified -
An issue with the XPControl platform has been identified and is affecting Remote Control sessions - this has been raised with the platform vendor.
Further updates will be posted here as soon as we receive them.
If you no longer wish to receive these updates, or would like to update your preferences, please visit https://status.xperience-group.com and click 'subscribe to updates'.
Jun 9, 08:48 BST
Completed -
The scheduled maintenance has been completed.
Jun 6, 00:00 BST
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 5, 20:00 BST
Scheduled -
Between 20:00 and 00:00 on 05/06/26, our engineers will be carrying out planned maintenance on the Telehouse South (THS) hosting platform, which supports a portion of your server infrastructure.
During this window, minor and intermittent connectivity disruptions may occur as virtual resources are migrated between hosts. However, we do not anticipate any significant impact to services.
If you have any questions, please do not hesitate to contact our support team: servicedesk@xperience-group.com
Jun 4, 09:02 BST
Completed -
The scheduled maintenance has been completed.
Jun 5, 00:00 BST
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 4, 20:00 BST
Scheduled -
Between 20:00 and 00:00 on 04/06/26, our engineers will be carrying out planned maintenance on the Telehouse South (THS) hosting platform, which supports a portion of your server infrastructure.
During this window, minor and intermittent connectivity disruptions may occur as virtual resources are migrated between hosts. However, we do not anticipate any significant impact to services.
If you have any questions, please do not hesitate to contact our support team: servicedesk@xperience-group.com
Jun 2, 11:15 BST
Completed -
The scheduled maintenance has been completed.
Jun 4, 00:00 BST
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 3, 20:00 BST
Scheduled -
Between 20:00 and 00:00 on 03/06/26, our engineers will be carrying out planned maintenance on the Telehouse South (THS) hosting platform, which supports a portion of your server infrastructure.
During this window, minor and intermittent connectivity disruptions may occur as virtual resources are migrated between hosts. However, we do not anticipate any significant impact to services.
If you have any questions, please do not hesitate to contact our support team: servicedesk@xperience-group.com
Jun 3, 20:00 BST
Completed -
The scheduled maintenance has been completed.
Jun 3, 00:00 BST
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 2, 20:00 BST
Scheduled -
Between 20:00 and 00:00 on 02/06/26, our engineers will be carrying out essential maintenance on the Telehouse South (THS) hosting platform, which supports a portion of your server infrastructure.
During this window, minor and intermittent connectivity disruptions may occur as virtual resources are migrated between hosts. However, we do not anticipate any significant impact to services.
If you have any questions, please do not hesitate to contact our support team: servicedesk@xperience-group.com
Jun 2, 10:59 BST
Completed -
The scheduled maintenance has been completed.
May 26, 23:00 BST
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 26, 21:00 BST
Scheduled -
Between the hours of 21:00-23:00 on 26/05/26, engineers will be performing essential upgrades to our PSA platform to introduce additional features, functionality, and bug fixes.
Whilst this work takes place, access to the support portals will be temporarily unavailable, however tickets can be still be logged by phone and email etc.
Customer infrastructure will not be impacted by this maintenance window.