Xperience - Network Status

All Systems Operational

Uptime over the past 90 days. View historical uptime.
Cambridge Cloud Platform Operational
90 days ago
100.0 % uptime
Today
Telehouse East Cloud Platform Operational
90 days ago
100.0 % uptime
Today
Telehouse South Cloud Platform Operational
90 days ago
99.85 % uptime
Today
Xperience PSA Platform Operational
90 days ago
100.0 % uptime
Today
XPRMM Platform Operational
90 days ago
100.0 % uptime
Today
XPControl Platform Operational
90 days ago
99.97 % uptime
Today
ACT! Premium Cloud Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance

Telehouse South Cloud Platform - Planned Maintenance (1 of 3) Aug 14, 2026 20:00 - Aug 15, 2026 00:00 BST

Between 20:00 and 00:00 on 14/08/26, our engineers will be carrying out planned maintenance on the Telehouse South (THS) hosting platform, which supports a portion of our hosted infrastructure.

We do not anticipate any significant service impact, and all work will be carried out in a controlled manner to minimise disruption.

We will provide updates via this status page should any unexpected issues arise.

If you have any questions, please do not hesitate to contact our support team: servicedesk@xperience-group.com.

If you no longer wish to receive these updates, or would like to update your preferences, please visit https://status.xperience-group.com and click 'subscribe to updates'.
Posted on Aug 11, 2026 - 16:09 BST

Telehouse South Cloud Platform - Planned Maintenance (2 of 3) Aug 15, 2026 20:00 - Aug 16, 2026 00:00 BST

Between 20:00 and 00:00 on 15/08/26, our engineers will be carrying out planned maintenance on the Telehouse South (THS) hosting platform, which supports a portion of our hosted infrastructure.

We do not anticipate any significant service impact, and all work will be carried out in a controlled manner to minimise disruption.

We will provide updates via this status page should any unexpected issues arise.

If you have any questions, please do not hesitate to contact our support team: servicedesk@xperience-group.com.

If you no longer wish to receive these updates, or would like to update your preferences, please visit https://status.xperience-group.com and click 'subscribe to updates'.
Posted on Aug 11, 2026 - 16:11 BST

Telehouse South Cloud Platform - Planned Maintenance (3 of 3) Aug 16, 2026 20:00 - Aug 17, 2026 00:00 BST

Between 20:00 and 00:00 on 16/08/26, our engineers will be carrying out planned maintenance on the Telehouse South (THS) hosting platform, which supports a portion of our hosted infrastructure.

We do not anticipate any significant service impact, and all work will be carried out in a controlled manner to minimise disruption.

We will provide updates via this status page should any unexpected issues arise.

If you have any questions, please do not hesitate to contact our support team: servicedesk@xperience-group.com.

If you no longer wish to receive these updates, or would like to update your preferences, please visit https://status.xperience-group.com and click 'subscribe to updates'.
Posted on Aug 11, 2026 - 16:12 BST

Aug 12, 2026

No incidents reported today.

Aug 11, 2026

No incidents reported.

Aug 10, 2026

No incidents reported.

Aug 9, 2026

No incidents reported.

Aug 8, 2026

Xperience Cloud Platform - Major Incident
Resolved - All services are now fully recovered and the platform is stable.
Aug 8, 12:19 BST
Monitoring - The core issues have been resolved and we are now monitoring for stability, and working through a small number of residual issues.

We will update again once all issues are 100% resolved.
Aug 8, 11:22 BST
Update - The majority of services are now up, and the remaining ones are still being recovered.
We will provide another update once all services are fully recovered.
Aug 8, 10:30 BST
Update - We have identified the root cause and are now working on restoring services - we will provide another update in the next 60mins.
Aug 8, 09:59 BST
Update - We are still working with the datacentre provider on this issue, and will provide another update within the next 60mins.
Aug 8, 08:47 BST
Identified - An issue has been identified which is currently impacting our Telehouse South Cloud Platform, and causing customer virtual infrastructure to become unavailable.

Our engineers are investigating the issue and an update will be provided within the next 60 mins.

If you no longer wish to receive these updates, or would like to update your preferences, please visit https://status.xperience-group.com and click 'subscribe to updates'.
Aug 8, 07:40 BST

Aug 7, 2026

No incidents reported.

Aug 6, 2026

No incidents reported.

Aug 5, 2026

No incidents reported.

Aug 4, 2026

No incidents reported.

Aug 3, 2026

No incidents reported.

Aug 2, 2026

No incidents reported.

Aug 1, 2026

No incidents reported.

Jul 31, 2026

No incidents reported.

Jul 30, 2026

No incidents reported.

Jul 29, 2026

XPControl Platform - Outage
Resolved - This incident has been resolved.
Jul 29, 17:01 BST
Monitoring - A fix has been implemented and we are monitoring the results.
Jul 29, 16:13 BST
Identified - The issue has been identified and a fix is being implemented.
Jul 29, 16:00 BST
Investigating - An issue with the XPControl platform has been identified and is affecting Remote Control sessions - this has been raised with the platform vendor.

Further updates will be posted here as soon as we receive them.

If you no longer wish to receive these updates, or would like to update your preferences, please visit https://status.xperience-group.com and click 'subscribe to updates'.
Jul 29, 15:39 BST
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