In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 10, 2026 - 20:00 BST
Scheduled - Between 20:00 and 00:00 on 10/06/26, our engineers will be carrying out planned maintenance on the Cambridge (CBG) hosting platform, which supports a portion of your server infrastructure.
During this window, minor and intermittent connectivity disruptions may occur as virtual resources are migrated between hosts. However, we do not anticipate any significant impact to services.
If you no longer wish to receive these updates, or would like to update your preferences, please visit https://status.xperience-group.com and click 'subscribe to updates'.
Jun 10, 202620:00 - Jun 11, 202600:00 BST
Cambridge Cloud Platform
Under Maintenance
90 days ago
100.0
% uptime
Today
Telehouse East Cloud Platform
Operational
90 days ago
100.0
% uptime
Today
Telehouse South Cloud Platform
Operational
90 days ago
99.99
% uptime
Today
Xperience PSA Platform
Operational
90 days ago
100.0
% uptime
Today
XPRMM Platform
Operational
90 days ago
100.0
% uptime
Today
XPControl Platform
Operational
90 days ago
99.97
% uptime
Today
ACT! Premium Cloud
Operational
90 days ago
100.0
% uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Related
No incidents or maintenance related to this downtime.
Between 20:00 and 00:00 on 11/06/26, our engineers will be carrying out planned maintenance on the Cambridge (CBG) hosting platform, which supports a portion of your server infrastructure.
During this window, minor and intermittent connectivity disruptions may occur as virtual resources are migrated between hosts. However, we do not anticipate any significant impact to services.
If you no longer wish to receive these updates, or would like to update your preferences, please visit https://status.xperience-group.com and click 'subscribe to updates'. Posted on
Jun 10, 2026 - 09:52 BST
Between 20:00 and 00:00 on 12/06/26, our engineers will be carrying out planned maintenance on the Cambridge (CBG) hosting platform, which supports a portion of your server infrastructure.
During this window, minor and intermittent connectivity disruptions may occur as virtual resources are migrated between hosts. However, we do not anticipate any significant impact to services.
If you no longer wish to receive these updates, or would like to update your preferences, please visit https://status.xperience-group.com and click 'subscribe to updates'. Posted on
Jun 10, 2026 - 09:53 BST
Between the hours of 21:00-23:00 on 16/06/26, engineers will be performing essential upgrades to our PSA platform to introduce additional features, functionality, and bug fixes.
Whilst this work takes place, access to the support portal will be temporarily unavailable, however tickets can be still be logged by phone and email etc.
Customer infrastructure will not be impacted by this maintenance window.
If you no longer wish to receive these updates, or would like to update your preferences, please visit https://status.xperience-group.com and click 'subscribe to updates'. Posted on
Jun 10, 2026 - 13:13 BST
Resolved -
This incident has been resolved.
Jun 9, 10:08 BST
Monitoring -
The platform vendor has implemented a fix and services are returning to normal.
Jun 9, 09:24 BST
Update -
We are continuing to work on a fix for this issue.
Jun 9, 08:52 BST
Identified -
An issue with the XPControl platform has been identified and is affecting Remote Control sessions - this has been raised with the platform vendor.
Further updates will be posted here as soon as we receive them.
If you no longer wish to receive these updates, or would like to update your preferences, please visit https://status.xperience-group.com and click 'subscribe to updates'.
Jun 9, 08:48 BST
Completed -
The scheduled maintenance has been completed.
Jun 6, 00:00 BST
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 5, 20:00 BST
Scheduled -
Between 20:00 and 00:00 on 05/06/26, our engineers will be carrying out planned maintenance on the Telehouse South (THS) hosting platform, which supports a portion of your server infrastructure.
During this window, minor and intermittent connectivity disruptions may occur as virtual resources are migrated between hosts. However, we do not anticipate any significant impact to services.
If you have any questions, please do not hesitate to contact our support team: servicedesk@xperience-group.com
Jun 4, 09:02 BST
Completed -
The scheduled maintenance has been completed.
Jun 5, 00:00 BST
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 4, 20:00 BST
Scheduled -
Between 20:00 and 00:00 on 04/06/26, our engineers will be carrying out planned maintenance on the Telehouse South (THS) hosting platform, which supports a portion of your server infrastructure.
During this window, minor and intermittent connectivity disruptions may occur as virtual resources are migrated between hosts. However, we do not anticipate any significant impact to services.
If you have any questions, please do not hesitate to contact our support team: servicedesk@xperience-group.com
Jun 2, 11:15 BST
Completed -
The scheduled maintenance has been completed.
Jun 4, 00:00 BST
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 3, 20:00 BST
Scheduled -
Between 20:00 and 00:00 on 03/06/26, our engineers will be carrying out planned maintenance on the Telehouse South (THS) hosting platform, which supports a portion of your server infrastructure.
During this window, minor and intermittent connectivity disruptions may occur as virtual resources are migrated between hosts. However, we do not anticipate any significant impact to services.
If you have any questions, please do not hesitate to contact our support team: servicedesk@xperience-group.com
Jun 3, 20:00 BST
Completed -
The scheduled maintenance has been completed.
Jun 3, 00:00 BST
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 2, 20:00 BST
Scheduled -
Between 20:00 and 00:00 on 02/06/26, our engineers will be carrying out essential maintenance on the Telehouse South (THS) hosting platform, which supports a portion of your server infrastructure.
During this window, minor and intermittent connectivity disruptions may occur as virtual resources are migrated between hosts. However, we do not anticipate any significant impact to services.
If you have any questions, please do not hesitate to contact our support team: servicedesk@xperience-group.com
Jun 2, 10:59 BST