Completed -
The scheduled maintenance has been completed.
Jan 21, 22:00 GMT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 21, 20:00 GMT
Scheduled -
Between the hours of 20:00-22:00 on 21/01/26, engineers will be performing essential upgrades to our PSA platform to introduce additional features, functionality, and bug fixes.
Whilst this work takes place, access to the support portals will be temporarily unavailable, however tickets can be still be logged by phone and email etc.
Customer infrastructure will not be impacted by this maintenance window.
Completed -
The scheduled maintenance has been completed.
Jan 20, 22:00 GMT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 20, 21:00 GMT
Scheduled -
Between 21:00-22:00 on 20/01/26, NOC engineers will be carrying out some planned maintenance on our hosted firewalls.
This work is being carried out as part of our continual improvement process, to eliminate known bugs and vulnerabilities.
During this window, we will be required to initiate a planned failover between the firewalls, which will cause a brief interruption of around 10-20 seconds to hosted infrastructure.
If you have any questions or concerns, please speak to the Xperience ServiceDesk, or email support@xperience-group.com.
Jan 13, 13:56 GMT