Xperience Status - [London] - SaaS Services - ACT! Premium Cloud v22 Upgrade

[London] - SaaS Services - ACT! Premium Cloud v22 Upgrade

Scheduled Maintenance Report for Xperience

Completed

The scheduled maintenance has been completed.

Posted Mar 29, 2020 - 23:00 BST

In progress

Scheduled maintenance is currently in progress. We will provide updates as necessary.

Posted Mar 28, 2020 - 22:00 GMT

Scheduled

[London] - SaaS Services - ACT! Premium Cloud v22 Upgrade

Between 10pm on Saturday 28th March and 10pm on Sunday 29th March, we will be upgrading your Act! Premium Cloud to version 22.

Actions Required Web Users: If you're a Windows Web User, during this time you may find that you are unable to access your database, however once work has been completed you will be able to log back in.
After the upgrade on Sunday 29th March, you will need to remove your existing Outlook* Integration and re-install it.

To do this, please follow our simple video http://xperience-group.gtml3.com/dmcsoftwaresolutionslz/lz.aspx?p1=VsBDA1MVM0MzExMTkx-&CC=&w=548&cID=3&cValue=3 *Please note, Office 2010 is not compatible with Act v22 and it may not work as expected. Speak to your Account Manager to discuss your upgrade options.

LAN Users: If you use the LAN Client and your software is stored on your local network, you must download the new version and apply the update after Sunday 29th March. Only then you can perform a full synchronisation of your remote database. We recommend you download the software well before 10pm on Sunday 29th March as it is a large file to download.

Download Act! v22 http://dl.act.com/220/act!_v22_sp0x205.exe *Please note, Windows 7 is not compatible with Act v22 and it may not work as expected. Speak to your Account Manager to discuss your upgrade options.
Watch the video on how to perform the upgrade http://xperience-group.gtml3.com/dmcsoftwaresolutionslz/lz.aspx?p1=VsBDA1MVM0MzExMTkx-&CC=&w=545&cID=0&cValue=1

Once you install Act! v22, you must login to your database to upgrade and await until 10pm on Sunday 29th March before trying to synchronise your database.

Posted Mar 10, 2020 - 18:07 GMT

This scheduled maintenance affected: SaaS Services (ACT! Premium Cloud).