On Friday August 2nd between the hours of 20:00-08:00 our engineering team and several key hardware vendors will be performing essential hardware & software upgrades on our London 1 & London 2 cloud platforms to increase/improve capacity, performance and resilience.
Prior to this work taking place, please ensure that users save their work and disconnect from their Citrix/RDP sessions as services delivered from this location (customer services, patch management, backup services etc.) will be unavailable on one or more occasions.
To ensure that this work is completed as quickly and efficiently as possible whilst also ensuring that each and every customer server is operating as expected at the end of the maintenance window, out of hours support will be available through our online support portal (https://support.xperience-group.com
) and by email at firstname.lastname@example.org
. Should you have any queries, please contact our technical helpdesk or your account manager for further assistance.