The network connectivity issue affecting our Telehouse South Cloud Platform has been resolved, and services have remained stable throughout our monitoring period.
Our engineers have confirmed normal operation and this incident is now considered resolved.
We apologise for any disruption caused and thank you for your patience while we worked to restore service.
Posted Nov 09, 2026 - 11:30 GMT
Monitoring
The issue affecting network connectivity within our Telehouse South Cloud Platform has now been identified and resolved, with connectivity restored to affected customer infrastructure.
Our engineers are continuing to monitor the platform to ensure stability. A further update will be provided once monitoring is complete.
Posted Nov 09, 2026 - 10:06 GMT
Update
Our engineers are continuing to investigate the network connectivity issue affecting our Telehouse South Cloud Platform.
We are now working with our upstream service provider, who are also actively investigating the issue alongside our engineering team.
A further update will be provided within the next 60 minutes.
Posted Nov 09, 2026 - 09:52 GMT
Identified
We are currently investigating a network issue affecting our Telehouse South Cloud Platform, which is causing some customer virtual infrastructure to be temporarily unavailable.
Our engineers are actively investigating the issue and working to restore connectivity. A further update will be provided within the next 60 minutes.
Posted Nov 09, 2026 - 09:02 GMT
This incident affected: Telehouse South Cloud Platform.