Belfast Could Platform - Internet Connectivity issue

Incident Report for Xperience

Resolved

This incident has now been resolved.
Posted Jan 27, 2025 - 14:19 GMT

Update

The Secondary Line has now been confirmed stable - we will continue to monitor this incident
Posted Jan 27, 2025 - 13:04 GMT

Update

Through our monitoring we have discovered some packet loss on our secondary Internet line, we are investigating this currently. This is not impacting any of our services as it is the backup line.
Posted Jan 27, 2025 - 12:22 GMT

Monitoring

Our Engineer has arrived onsite and has implemented the fix and services have been restored, we will continue to monitor to ensure this is resolved.
Posted Jan 27, 2025 - 10:23 GMT

Update

We are currently awaiting an engineer to arrive at the DC to implement the fix for this issue.
We will provide an update by 11am
Posted Jan 27, 2025 - 09:45 GMT

Update

We are continuing to work on this issue and another update will be provided by 10am
Posted Jan 27, 2025 - 07:50 GMT

Update

Our Engineer onsite has Identified the issue and is working to the resolution with our upstream provider
Another update will be posted once we have a working resolution.
Posted Jan 27, 2025 - 00:58 GMT

Update

We now have an Engineer on their way to the Datacentre to assist in this issue.
Another update will be provided by 3am.
Posted Jan 27, 2025 - 00:18 GMT

Identified

The issue has been identified with a piece of hardware, we are now working on a resolution.

A new update will be provided in the next 60 mins
Posted Jan 26, 2025 - 23:28 GMT

Update

Our Engineers are still working with our upstream provider to identify the issue.
We will provide another update in the next 60 mins.
Posted Jan 26, 2025 - 22:11 GMT

Investigating

We are currently investigating an issue affecting our Belfast Cloud Platform’s internet connectivity with our upstream provider, resulting in intermittent connectivity disruptions

Our engineers are investigating the issue and an update will be provided within the next 60 mins.
Posted Jan 26, 2025 - 21:01 GMT
This incident affected: Belfast Cloud Platform.