Between the hours of 21:00-23:00 on 12/06/2025, engineers will be performing essential upgrades to our PSA platform to introduce additional features, functionality, and bug fixes.
Whilst this work takes place, access to the support portals will be temporarily unavailable, however tickets can be still be logged by phone and email etc.
Customer infrastructure will not be impacted by this maintenance window.
If you have any questions / queries please feel free to contact support: servicedesk@xperience-group.com Posted on
Jun 09, 2025 - 17:55 BST
Completed -
The scheduled maintenance has been completed.
May 29, 01:00 BST
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 28, 22:00 BST
Scheduled -
Between the hours of 22:00-01:00 on 28/05/25, engineers will be performing essential maintenance on our Telehouse South (THS) hosting platform, where we host some of your server infrastructure.
During this window, there will be some brief interruptions in connectivity as we failover the highly available firewalls.