Xperience - Network Status

All Systems Operational

Uptime over the past 90 days. View historical uptime.
Xperience PSA Platform ? Operational
90 days ago
100.0 % uptime
Today
Xperience SpamTitan ? Operational
90 days ago
100.0 % uptime
Today
Cambridge Cloud Platform ? Operational
90 days ago
100.0 % uptime
Today
Meridian Cloud Platform ? Operational
90 days ago
100.0 % uptime
Today
Telehouse South Cloud Platform ? Operational
90 days ago
99.96 % uptime
Today
Telehouse East Cloud Platform ? Operational
90 days ago
100.0 % uptime
Today
Support Portal & Helpdesk Services ? Operational
Patch Management & Network Monitoring Services Operational
Security as a Service & Vulnerability Scanning Solutions Operational
London 1 Cloud Platform ? Operational
London 2 Cloud Platform ? Operational
London 3 Cloud Platform ? Operational
London 4 Cloud Platform ? Operational
Belfast Cloud Platform ? Operational
DNS Infrastructure ? Operational
SaaS Services Operational
90 days ago
100.0 % uptime
Today
ACT! Premium Cloud Operational
90 days ago
100.0 % uptime
Today
Microsoft CRM SaaS Services Operational
Sage Virtual Private Servers Operational
SalesLogix SaaS Services Operational
Offsite Backup Services Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance

Telehouse South Firewalls - Essential Maintenance Sep 18, 2025 21:00 - Sep 19, 2025 00:00 BST

Between the hours of 21:00-00:00 on 18/09/25, engineers will be performing essential maintenance as part of an approved follow-up action on our Telehouse South (THS) Firewalls, to further improve resiliency and stability.

There will be some brief interruptions in connectivity to the hosted servers during this window, whilst we carry out the work and complete our testing.

If you have any questions or queries, please feel free to contact support: support@xperience-group.com
Posted on Sep 12, 2025 - 13:42 BST
Sep 13, 2025

No incidents reported today.

Sep 12, 2025
Telehouse South - Planned Maintenance
Completed - The scheduled maintenance has been completed.
Sep 12, 00:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 11, 22:00 BST
Scheduled - Engineers will be performing planned maintenance on our network switches at Telehouse South (THS) from 10:00 PM to 12:00 AM on September 11, 2025.

We do not anticipate any impact on your services during this time.

If you have any questions / queries please feel free to contact support: servicedesk@xperience-group.com
Sep 10, 23:07 BST
Sep 11, 2025
Sep 10, 2025

No incidents reported.

Sep 9, 2025
Xperience SpamTitan Planned Maintenance
Completed - The scheduled maintenance has been completed.
Sep 9, 21:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 9, 20:00 BST
Scheduled - Between the hours of 20:00-21:00 on 09/09/25 engineers will be performing essential upgrades on our SpamTitan cloud platform (https://spamtitan.greenduck.net).

Whilst this work is being carried out, the SpamTitan portal may be intermittently unavailable but mailflow will continue.

Customer infrastructure will not be impacted by this maintenance window.

If you have any questions / queries please feel free to contact support: servicedesk@xperience-group.com
Sep 5, 16:43 BST
Sep 8, 2025

No incidents reported.

Sep 7, 2025

No incidents reported.

Sep 6, 2025

No incidents reported.

Sep 5, 2025

No incidents reported.

Sep 4, 2025
Meridian Cloud Platform - Degraded Performance
Resolved - We've been closely monitoring the issue, and the system is currently stable. We've identified the root cause and are preparing to implement a fix.
To minimize any potential disruption, the fix will be deployed during off-peak hours tonight.

We do not anticipate providing further updates on this issue today unless the situation changes.

We will post a separate update later, regarding any disruption the fix may cause during off-peak hours.
Sep 4, 09:39 BST
Identified - An issue has been identified which is currently impacting our Meridian Cloud Platform, causing some performance issues to a subset of virtual machines.

Our engineers are working on the issue and an update will be provided within the next 90 mins.
Sep 4, 08:07 BST
Sep 3, 2025

No incidents reported.

Sep 2, 2025

No incidents reported.

Sep 1, 2025

No incidents reported.

Aug 31, 2025

No incidents reported.

Aug 30, 2025

No incidents reported.

← Incident History Powered by Atlassian Statuspage