[London] Hypervisor 2 Failure

Incident Report for Xperience

Resolved

We're pleased to confirm that this issue has been resolved and the impacted node removed from service.

Posted Feb 19, 2021 - 14:20 GMT

Update

The automated failover process has completed and all customer servers have booted however please allow a few minutes for all server-specific services to start. Should you experience any issues or require the assistance of our engineering team, please contact us at support@xperience-group.com.

Posted Feb 19, 2021 - 14:06 GMT

Monitoring

Customer servers that were hosted on this Hypervisor are currently in the process of booting on alternative hardware and will be available within the next couple of minutes.

Posted Feb 19, 2021 - 13:58 GMT

Identified

Our engineering team are currently investigating the failure of Hypervisor 2 in London 1.

Posted Feb 19, 2021 - 13:49 GMT

This incident affected: London 1 Cloud Platform.