[London] Intermittent Connectivity Issues

Incident Report for Xperience

Resolved

We're pleased to confirm that this issue was resolved at 22:15 following the successful implementation of a BGP routing modification. If you're still experiencing issues, please contact our technical helpdesk at https://support.xperience-group.com or email us at support@xperience-group.com for further assistance.

Posted Aug 16, 2017 - 22:45 BST

Identified

Our engineering team have identified the cause of the issue and are working to implement a fix.

Posted Aug 16, 2017 - 22:13 BST

Investigating

We are currently aware that some customers are seeing intermittent connectivity issues and/or increased packet loss or latency. Our network engineering team are working with upstream providers to identify the cause of these issues and we expect a resolution shortly.

Posted Aug 16, 2017 - 22:00 BST