Xperience Group Network Status
All Systems Operational
Support Portal & Helpdesk Services   ? Operational
Patch Management & Network Monitoring Services   Operational
London Cloud Platform   ? Operational
Belfast Cloud Platform   ? Operational
DNS Infrastructure   ? Operational
SaaS Services Operational
ACT! Premium Cloud   Operational
Microsoft CRM SaaS Services   Operational
Sage Virtual Private Servers   Operational
SalesLogix SaaS Services   Operational
Offsite Backup Services   Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Jul 18, 2018

No incidents reported today.

Jul 17, 2018
Completed - The scheduled maintenance has been completed.
Jul 17, 22:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 17, 20:01 BST
Scheduled - On Tuesday July 17th 2018 between the hours of 20:00-22:00 our engineering team will be performing essential power maintenance within the London datacenter to facilitate the installation of new power feeds. As part of this work, two of our existing PDUs within our dedicated customer equipment rack will be physically disconnected and moved one after the other, resulting in up to 30 seconds of increased packet loss and latency whilst traffic re-routes. Should you have any queries about this work, please contact our technical helpdesk or your account manager for further assistance.
Jul 11, 11:35 BST
Jul 16, 2018

No incidents reported.

Jul 15, 2018

No incidents reported.

Jul 14, 2018

No incidents reported.

Jul 13, 2018

No incidents reported.

Jul 12, 2018

No incidents reported.

Jul 11, 2018

No incidents reported.

Jul 10, 2018

No incidents reported.

Jul 9, 2018

No incidents reported.

Jul 8, 2018

No incidents reported.

Jul 7, 2018

No incidents reported.

Jul 6, 2018
Resolved - This issue has now been resolved. Our network operations team have identified the original cause of the fault, corrected the error and returned Hypervisor 2 to service.
Jul 6, 10:39 BST
Update - The automated failover process has completed and all customer servers have booted however please allow a few minutes for all server-specific services to start. Should you experience any issues or require the assistance of our engineering team, please contact us at support@xperience-group.com or on 02892 677533. In the interim, our network operations team are currently investigating the failure of Hypervisor 2.
Jul 6, 10:28 BST
Monitoring - Our network operations team are continuing to monitor the automated recovery process. All services and impacted devices originally hosted by Hypervisor 2 are expected to be online within the next couple of minutes.
Jul 6, 10:19 BST
Identified - Our engineering team are currently investigating the failure of Hypervisor 2 in London. Customer servers that were hosted on this Hypervisor are currently in the process of automatically failing over to alternative machines. Impacted servers will be available within the next couple of minutes once they complete the boot process.
Jul 6, 10:12 BST
Jul 5, 2018

No incidents reported.

Jul 4, 2018

No incidents reported.