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All Systems Operational
Support Portal & Helpdesk Services   ? Operational
Patch Management & Network Monitoring Services   Operational
London Cloud Platform   ? Operational
Belfast Cloud Platform   ? Operational
DNS Infrastructure   ? Operational
SaaS Services Operational
ACT! Premium Cloud   Operational
Microsoft CRM SaaS Services   Operational
Sage Virtual Private Servers   Operational
SalesLogix SaaS Services   Operational
Offsite Backup Services   Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Between 10pm on Friday 28th September and 10pm on Sunday 30th September, we will be upgrading your Act! Premium Cloud to version 20.1.

Actions Required

Web Users:
If you're a Windows Web User, during this time you may find that you are unable to access your database, however once work has been completed you will be able to log back in.
After the upgrade on Sunday 30th September, you will need to remove your existing Outlook* Integration and re-install it.

To do this, please follow our simple video
http://xperience-group.gtml3.com/dmcsoftwaresolutionslz/lz.aspx?p1=VsBDA1MVM0MzExMTkx-&CC=&w=548&cID=3&cValue=3

*Please note, Office 2010 is not compatible with Act v20.1 and it may not work as expected. Speak to your Account Manager to discuss your upgrade options.

LAN Users:
If you use the LAN Client and your software is stored on your local network, you must download the new version and apply the update after Sunday 30th September. Only then you can perform a full synchronisation of your remote database.

We recommend you download the software well before 10pm on Sunday 30th September as it is a large file to download.

Download Act! v20 http://dl.act.com/201/EN/act!_premium_v20_sp1x120.exe

Watch the video on how to perform the upgrade
http://xperience-group.gtml3.com/dmcsoftwaresolutionslz/lz.aspx?p1=VsBDA1MVM0MzExMTkx-&CC=&w=545&cID=0&cValue=1

Once you install Act! v20.1, you must login to your database to upgrade and await until 10pm on Sunday 30th September before trying to synchronise your database.
Posted on Sep 20, 08:38 BST
Past Incidents
Sep 21, 2018

No incidents reported today.

Sep 20, 2018

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Sep 19, 2018

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Sep 18, 2018

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Sep 17, 2018

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Sep 16, 2018

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Sep 15, 2018

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Sep 14, 2018

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Sep 13, 2018

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Sep 12, 2018

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Sep 11, 2018

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Sep 10, 2018

No incidents reported.

Sep 9, 2018

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Sep 8, 2018

No incidents reported.

Sep 7, 2018

No incidents reported.